It Operations Engineer, End User Computing

Overview In this role you lead end-user technology services to enhance the client and colleague experience across the firm. You’ll shape the support model, oversee hands-on hardware and collaboration tooling, and drive reliable technology delivery. You’ll automate tasks, create training and knowledge materials, and manage technology projects with cross-functional partners. This is a chance to impact how global teams work and to contribute to Point72’s AI-driven infrastructure and operations. Compensation / BenefitsFully-paid health care benefitsGenerous parental and family leaveVolunteer opportunitiesSupport for employee-led affinity groupsMental and physical wellness programsTuition assistance ResponsibilitiesLead delivery of end-user technology services and shape the support modelProvide hands-on support for PCs, laptops, conferencing, mobile devices, and collaboration toolsTroubleshoot complex hardware, software, and connectivity issues with urgency and client focusDevelop training materials, documentation, and knowledge articles to boost adoptionAutomate repetitive tasks and implement scripting to improve reliability and MTTRManage technology projects with written plans, resources, and status updatesCoordinate with vendors/service providers to meet SLAs and drive resolutionsOwn incident lifecycle, perform root-cause analyses, and implement corrective actionsProvide 24x7 on-call support and support for domestic/international deploymentsConduct routine system health checks and hardware lifecycle activities to stay operationally ready Key requirements5+ years in client service, desktop or technical supportBachelor’s degree in technology, computer science, or related disciplineExperience supporting investment professionals in financial industryKnowledge of market data and electronic trading platforms (Bloomberg, Neovest)Scripting/automation experience (PowerShell) and use of SplunkProven ability to troubleshoot enterprise issues and perform root-cause analysesExperience with incident tracking systems and documenting incidents and service requestsAvailability for rotational 24x7 on-call and travelStrong client service and global-team collaboration skillsEthical standards commitmentclient-focusedcommunicationproblem-solvingPowerShellSplunkBloomberg