BDR & Customer Success Associate (Entry level)

About our clientBorn out of a VC fund, Totem has been on a mission to build the fund operating system it always wanted as investors. For 8 years, Totem has worked alongside leading firms around the globe, supporting billions in AUM across hundreds of funds. Totem is building the technology that powers the future of venture capital.About the roleOur client, Totem, is seeking a driven BDR & Customer Success Associate who is hungry to grow their sales career in the exciting intersection of technology and venture capital. This position offers comprehensive exposure to the entire customer lifecycle. The candidate will have the opportunity to engage with prospects, close deals, ensure customer success, and play a key role in company growth.What You’ll DoConduct compelling product demos for warm leadsSet up and manage new customer accounts for handoff to account executivesGuide new customers through seamless onboarding experiencesBuild relationships with fund managers and investment professionalsLeverage AI tools to optimize sales and customer success processesTake initiative on process improvements and growth opportunitiesWhat Sets the Candidate ApartHungry to learn and grow in their sales careerCommunicates with clarity and confidenceExceptionally organized and able to manage multiple prioritiesWorks hard and takes ownership of their resultsSelf-directed and thrives with autonomyNatural problem-solver who finds creative solutionsTakes initiative without waiting to be askedHas experience with or genuine interest in AI applicationsPassionate about startups and the venture capital ecosystemWhy This Role Is SpecialThis position offers incredible growth potential in a startup environment. While the natural progression is toward an account executive role, Totem’s dynamic company culture means opportunities can emerge in many directions. The candidate will gain deep exposure to the venture capital world while building valuable sales and customer success skills.What Totem Is Looking ForStrong communication skills and natural relationship-building abilityOrganized approach to managing prospects and customersCRM proficiency (Salesforce, HubSpot, or similar platforms)Experience with pipeline management and lead qualificationBasic project management skills for coordinating customer onboardingSelf-starter mentality with proven ability to work independentlyProblem-solving mindset and willingness to take initiativeInterest in leveraging AI to enhance productivity and resultsPassion for learning and professional growthInterest in startups and venture capital (bonus but not required)What Totem OffersCompetitive compensation: $50,000 - $85,000 (base + performance)Direct exposure to the venture capital ecosystemComprehensive sales and customer success experienceOpportunity to work with cutting-edge fund management technologyClear path for career advancementDynamic startup environment with room to grow in multiple directionsChance to impact how leading investment firms operate globallyReady to Launch a Sales Career?Join Totem in building the technology that's transforming how venture capital firms operate. The selected candidate will work with industry leaders while developing the skills that will accelerate their career in sales and beyond.