SOLIDWORKS Technical Support Specialist

SOLIDWORKS Technical Support SpecialistAbout SWYFT SolutionsSWYFT Solutions is a growing engineering technology partner focused on delivering future-proof solutions for businesses and individuals. Our purpose is simple: help businesses drive innovation. We do that by educating and implementing the future of engineering technology.We sell and support tools like SOLIDWORKS, helping engineers design, simulate, and build better products.We’re a fast-moving, no-nonsense team that owns outcomes, asks smart questions, looks for ways to add value, and is always building forward. If you like figuring things out, improving how things work, and actually making an impact, you’ll fit right in.Role OverviewWe are hiring a SOLIDWORKS Technical Support Specialist to be the go-to person for our clients when things in SOLIDWORKS break, don’t make sense, or just aren’t working the way they should. You’ll own support tickets from start to finish, but more importantly, you’ll help people on what might be the most frustrating part of their week and turn it into a win.This isn’t a “sit behind email all day” role. You’ll be calling customers, jumping into problems, and getting things resolved quickly. If you like actually talking to people and solving real problems in real time, this is where you’ll thrive.You’ll also help us get better as a company, spotting patterns, improving processes, and creating content (guides, videos, tips) that makes life easier for our clients.This role is a launchpad. As SWYFT grows, you’ll have opportunities to go deeper technically (simulation, data management, manufacturing) or expand into areas like training, customer success, or pre-sales. We move fast, things evolve, and we’re looking for someone who’s excited to grow with it, not someone who needs everything perfectly defined.ResponsibilitiesBe the go-to for inbound support (calls, emails, tickets)Own tickets end-to-end: triage, troubleshoot, resolve, and follow upPick up the phone (often) to solve problems fasterTroubleshoot issues across tools in the SOLIDWORKS portfolioContinuously level up through training, certifications, and hands-on workCreate helpful content (blogs, knowledge base articles, quick guides)Build video content (YouTube tutorials, walkthroughs)Engage in technical communities and user groupsRequirements1+ years of SOLIDWORKS experience (hands-on use with parts, assemblies, drawings, etc.)Strong problem-solving mindset (you like figuring things out)Empathy (you understand what it feels like when something isn’t working and can help turn the situation around)Clear, confident communication (you can explain things simply)Ability to juggle multiple things without dropping the ballExperience troubleshooting technical issues (even if not formally in a support role)Comfortable picking up the phone, even when someone on the other end is frustratedDesirable ExperienceAssociate’s degree or technical certification in CAD, engineering technology, or a related fieldSOLIDWORKS PDM or other data management / PLM tools3DEXPERIENCE experienceCAM experienceFEA/CFD experienceElectrical schematic design experience