Installer/Trainer Full Time

This position is located in IowaHelp make a difference!CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing.Pay Range: Hourly + Piece Rate$12.22 to 19.52 (Based off location and experience)Current Piece Rate (Additional compensation for completed installation):$25/successful installation$25/ successful priority service call$15/ successful service callAdditional Benefits:Mileage ReimbursementTablet ProvidedPhone ProvidedGrowth OpportunitiesPart time401k 6% match with immediate vestingTeleDoc, Dental/Orthodontia, and Vision InsuranceEmployee Assistance ProgramEngaged Employee Resource GroupsOutstanding Learning and Career Development OpportunitiesEssential Duties And ResponsibilitiesInstall and troubleshoot CaptionCall phones in customers’ homesCourteously train customers on how to use the phone and its featuresPromote the CaptionCall serviceAssist with lead generation activities as neededGuide other CaptionCall activities and make recommendations for expanding the breadth and reach of the businessAbility to meet or exceed Install/Trainer expectations and maintain established goals set forth by department managementComplete service calls as assignedAccurately maintain customer recordsComplete required reports and submit invoices and feedback on customer interactionsRetrieve and clean phones of former customersMaintain adequate inventory of equipment and supplies in order to service customersRepresent CaptionCall at various events as assignedAdhere to strict compliance policies set by the companyThis position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.Adapt to new responsibilities as necessaryOther duties as assignedEducationMinimum: High School Diploma or GEDKnowledge, Skills And AbilitiesProvide excellent customer serviceAbility to effectively communicate in English through reading, writing, speaking, and listeningAbility to work evenings and weekends as neededAbility to drive and travel via air as neededAbility to tailor to unique needs of individual customersMust be reliable, organized and punctualMust be able to work independentlyAbility to adapt to constantly changing environmentsExperience working with senior citizensBasic computer knowledge and experienceWorking Conditions And Physical RequirementsDaily driving is required. Must have a reliable, licensed and insured vehicle available at all timesPossess and maintain a valid driver licenseMaintain a good driving recordAble to sit/stand for a long period of time in an office environmentAble to transport installation equipment into a customer’s home,Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer componentsRegular and predictable attendance required.Supervisory ResponsibilityThis position has no supervisory responsibilities.Company SummaryOur Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.Equal Employment Opportunity:CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.QualificationsBehaviorsPreferredDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellThought Provoking: Capable of making others think deeply on a subjectDedicated: Devoted to a task or purpose with loyalty or integrityTeam Player: Works well as a member of a groupEnthusiastic: Shows intense and eager enjoyment and interestMotivationsPreferredGoal Completion: Inspired to perform well by the completion of tasksSelf-Starter: Inspired to perform without outside helpFlexibility: Inspired to perform well when granted the ability to set your own schedule and goalsEntrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the businessAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)