Information Technology Support Specialist

Get AI-powered advice on this job and more exclusive features.Our client, an Ivy-League University, is urgently looking to add an IT Support Specialist to their team on a contract basis. This is a 3-month contract on W2, potential to extend.100% onsite in Boston, MA. Hours are M-F 9-5. Local Candidates Only!Responsibilities:This role provides primary tier one telephone and remote support for user technologies.Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future.May serve as backup for walk in or field support.May help with light repairs or providing support for internal IT related services.Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations.Provide primary support to resolve issues relating to computer and printer repair.Ensures documentation is accurate and updated regularly.May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources.Track all client interactions and document work process.Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively.Requirements:2-5 years demonstrated successful IT help desk supportStrong interpersonal and communication skillsExperience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applications.Seniority levelSeniority levelAssociateEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyIndustriesStaffing and RecruitingReferrals increase your chances of interviewing at Motion Recruitment by 2xInferred from the description for this jobMedical insuranceVision insuranceGet notified about new Information Technology Support Specialist jobs in Boston, MA.Boston, MA $74,000.00-$80,000.00 6 days agoWaltham, MA $55,000.00-$75,000.00 3 weeks agoWoburn, MA $50,000.00-$60,000.00 1 month agoBedford, MA $70,000.00-$90,000.00 3 weeks agoService Desk Specialist / IT Support SpecialistWaltham, MA $50,000.00-$68,000.00 4 days agoWaltham, MA $80,000.00-$95,000.00 4 hours agoDESKTOP SUPPORT SPECIALIST (LEVEL II) – ONSITE CONTRACTORBoston, MA $100,000.00-$205,000.00 1 month agoBoston, MA $3,700.00-$4,000.00 2 weeks agoDedham, MA $113,873.00-$123,214.00 5 days agoMansfield, MA $22.26-$33.32 44 minutes agoLowell, MA $65,000.00-$91,000.00 2 weeks agoPT Computer Lab Technical Assistant - Danvers CampusWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr