Pickleball & Rollerskating Membership Manager

About usKraken's Bryant Street location offers guests an opportunity to rediscover play! Onsite activities include pickleball, roller skating, darts, cornhole, shuffleboard and more! Our crew caters to groups large and small for the ultimate bonding experience.About the roleKraken Kourts & Skates is looking to hire an energetic, detail-oriented and guest-focused Floor Manager to help guide our ship. This position will require the ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities. Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition. Do you have what it takes to lead the crew to victory each day? To create a rewarding place for the crew and guests alike? If you are confident you can prevent a mutiny, we are ready for you to board the ship.What you\'ll doSupport and work alongside the Venue Operations Manager to grow a world class entertainment company with a guest-centric experience including bar games, private events, and unique curated tavern/bar concepts that challenge the status quo in the industryHelp build a first class membership program for our venueOversee and manage facilities in a safe and efficient mannerWork with Venue Operations Manager to recruit, train, and develop top-notch team members, and indoctrinate new employees in the parent company\'s culture and core valuesManage and resolve crew conflicts in a professional mannerOversee daily operations to ensure a high standard of facility cleanliness, safety, and appearanceEnsure the best possible guest experience for private and corporate events, including set up and clean-up, and highest level of customer service via email, phone, and in-person touchpointsOversee a food service program that creates continuity throughout the daily schedule of offerings and across our family of venuesResponsible for maintaining compliance with all applicable local alcohol/beverage and food safety lawsQualificationsCommitment to and alignment with company\'s core valuesBe a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spiritProficient in Microsoft Office 365Experience with reservation and POS systems is preferredMinimum 2 years of management experienceExperience in live entertainment, fitness, hospitality, or hotels preferredMust have initiative and strong interpersonal skillsEvenings and weekends will be requiredDC ABCA Manager-on-Duty certificationJ-18808-Ljbffr