Business Process Analyst

Business Process Analyst The Business Process Analyst supports both the systems and processes of the business unit, acting as a liaison between the business, IT and key stakeholders supported. Participates in data analysis, highly complex and escalated business issues; sets policy and procedures, updates documentation, provides training support to the Agency Operations team. This individual is continuously learning new skills and extending their competencies to enhance their contribution to projects, processes and assignments. This is a customer-oriented role requiring initiative and detail orientation, and with a focus on analytic problem-solving, effective relationship building, communication, professionalism and quality. Reviews, analyzes and evaluates complex business processes, data and stakeholder needs. Initiates business process improvements across a wide range of processes, commissions systems and business areas. Resolves highly involved issues escalated by business teams or stakeholders. Manages and successfully delivers projects of moderate complexity. Defines scope, objectives and business requirements for projects. Assist in defining and designing process solutions to complicated business problems. Implements, modifies, improves and maintains business processes and procedures. Partner with stakeholders and team members to identify, document, assess and prioritize business needs. Completes process documentation and standard operating procedures, provides training and performs quality reviews for the commissions processes. Provides user acceptance testing support to project implementations. Prepare proposals to develop new processes, commissions systems and/or operational changes. Bachelor's degree required 3+ years insurance industry experience preferred Highly skilled in Excel, Word, and other software programs Experience in leading multiple concurrent work-efforts or projects related to commissions systems Process improvement or Lean Six Sigma skills preferred Advanced levels of analysis and problem-solving skills Highly motivated, self-starter Detail oriented with strong problem-solving, analytic, communication, writing and presentation skills Ability to communicate verbally and in writing in a clear, professional and concise manner Demonstrates, and seeks to increase, his/her general domain knowledge in insurance administration & sales, and expertise in business process improvement Ensures efficient and timely delivery of projects and tasks. Plans ahead to complete assigned work given constraints such as time and business priorities, performs duties independently with general latitude for judgment and with a focus on high quality Has a positive attitude, exhibits appropriate professionalism and works well in collaborative teams Pro-active self-starter, efficient, and customer-focused A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance. We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive. We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request. Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.