Billing Operations Manager

About Us: HFB Technologies is a leading provider of Website Development. We are committed to delivering exceptional service to our clients and are looking for a dedicated Billing Operations Manager to join our team. Job Description: As the Billing Operations Manager, you will play a critical role in managing and optimizing our billing processes. You will be responsible for overseeing collections, resolving financial disputes, recovering client payments, providing top-tier billing support, and managing account status transitions. Your ability to lead these efforts will ensure our financial operations run smoothly and efficiently, contributing directly to the success of our business. Key Responsibilities: Collections Process Management: Oversee and manage the entire collections process. Ensure timely and accurate submission of collection efforts. Maintain internal organizational flow between collections and other departments. Financial Disputes Resolution and Documentation: Own the process of documenting and resolving all financial disputes. Maintain thorough and accurate records. Submit necessary documentation to credit card companies via our merchant to assist in winning disputes. Client Payment Recovery Initiatives: Proactively manage outreach to clients regarding missed payments. Resolve issues and recover outstanding balances through CRM/QB calls, texts, and emails. Billing Client Support: Lead and manage all aspects of finance-related customer support. Ensure client inquiries and issues are addressed promptly and effectively. Handle card/ACH authorization form submissions and process open invoices on correct due dates. Account Movement on “Management” Status: Manage and oversee account status transitions, ensuring accurate and timely updates. Qualifications: Proven experience in billing, collections, or financial management roles. Strong leadership and organizational skills. Excellent communication and customer service skills. Ability to handle multiple tasks and prioritize effectively. Proficiency in CRM and financial software (e.g., QuickBooks). What We Offer: Competitive salary and benefits package. Opportunity to work in a dynamic and growing company. Supportive and collaborative work environment. How to Apply: If you are a motivated and experienced professional with a passion for billing operations, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience. Job Types: Full-time, Part-time, Internship Pay: $16.00 - $23.00 per hour Expected hours: 20 – 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Vision insurance Physical Setting: Office Schedule: Day shift Monday to Friday Supplemental Pay: Bonus opportunities Performance bonus Ability to Commute: St. George, UT 84790 (Required) Work Location: In person