Senior Shipping Associate - Exceptions | PM

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.______________________________________________________________________Product Distribution RolesFull-Time Day Shift - $21.00 starting rate ($20.00 base pay and $1.00 allowance) Full-Time Evening/Overnight Shift - $24.00 starting rate ($20.00 base pay, $1.00 allowance, and $3.00 shift differential)Full-Time 3-12 Shift – $23.34 starting rate ($20.00 base pay, $1.00 allowance, and $2.34 allowance for the 36 for 40 schedule)Part-Time - $20.00 starting rate ($19.00 base pay and $1.00 allowance)Seasonal Day Shift - $20.00 starting rate ($19.00 base pay and $1.00 allowance)Seasonal Evening Shift - $23.00 starting rate ($19.00 base pay, $1.00 allowance, and $3.00 shift differential)Relocation and Sign-On bonuses available for specific full-time product distribution roles - Ask your recruiter for more information!______________________________________________________________________Position OverviewThe Senior Shipping Associate - Exceptions is responsible for processing global customer orders, ensuring final steps for accuratedelivery is complete and all orders are provided to the carriers for same day shipping. This role specializes in identifying, troubleshooting, and resolving order exceptions and system errors.This is an essential onsite role, which requires regular onsite attendance.Schedule: Monday - Friday, 1:30 p.m. - 10:00 p.m.ResponsibilitiesTroubleshoot and handle errors on all orders that do not auto post or that need invoices or additional steps to be completedWell-versed in carrier specific software programs such as: Fed Ex Ship Manager, UPS WorldShip, DHL EasyShip, and show a demonstrated ability to process orders correctlyRead order notes and make the best determination of the next step in processing the orderServe as a courteous and effective liaison between Sales, Customer Service, Logistics, Accounts Receivable, and PDC in meeting customer requirementsManually enter dimensions, weights, and posting of orders that do not fit on the belt system (large and oversized/non-conveyable products) or items that ship out palletized.Complete re-palletization, wrapping, and/or banding of product when necessaryEnsure truck logs are completed, upload necessary shipping documents, and collaborate with other departments for possible correctionsPerform carrier support by keeping the shipping cages clear including remove boxes to place on pallets and emptying the shipping cages to avoid belt congestion; move cages to applicable carrierOperate pallet jacks, pallet jack scale, PIV/forklift, stand on pallet jack, part mover, and pallet wrapping machineRequired Knowledge, Skills, And ExperienceAble to think critically and come to a resolution leveraging systems|tools and working across business units Able to solve problems quickly and efficiently; collaborate with peers and leaders as needed to resolve issues Highschool diploma or GED required1-2 yeas of experience in ShippingRead, write, and communicate in EnglishBasic computer navigation and typing skillsAbility to actively participate as a team member in order to meet departmental goalsDemonstrated ability to multi-task as well as the ability to change focus quickly based on requests by employees/managementAble to solve problems quickly and efficientlyDependable, responsible contributor committed to excellence and successAdapt to changes in software and processes quickly and accuratelyTools/Systems/SoftwareERPManhattanKiSoftSpecific software programs: FedEx Ship Manager, UPS WorldShip, DHL EasyShipPhysical RequirementsAbility to perform repetitive hand, wrist and arm motionCapable of spending 8-10 hours walking/standing on concreteRegularly lift up to 35 lbs. and occasionally lift up to 50 lbs. with assistanceAbility to twist or bend and occasionally climb stairsAbility to reach with hands and arms above shoulder levelPallet ShippingUse of pallet jack up to 60 lbs. with heavier packages requiring team liftUse of PIV equipment (Cushman cart, Electric Pallet jack, Stand on Pallet jack and Fort lift)CompensationThe starting base pay rate for this position is:$20.00This position may also be eligible for shift, skill, and/or team lead pay differentials that will be in addition to the starting pay rate.______________________________________________________________________Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions.If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com.Know Your Rights: Workplace Discrimination is Illegal