Customer Service Representative
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Are you a high-functioning customer service professional with exceptional skills in handling inbound sales calls? The Daily Java is seeking a dedicated Customer Service Representative to join our team and thrive in a process-driven environment. If you are passionate about providing excellent customer service and enjoy working in a dynamic setting with fellow coffee lovers, we want to hear from you!
What You’ll Do:
In this role, you’ll support our organization by completing a routine list of weekly tasks, ensuring smooth operations, and delivering outstanding customer service. Your responsibilities will include:
Handling incoming orders via phone and web with efficiency and accuracy.
Processing invoices and purchase orders using QuickBooks Online.
Supporting the leadership and sales team with various tasks.
Assisting with marketing activities to promote our brand.
Managing accounts receivable and payables to maintain financial health.
Ordering office supplies and performing general office administrative tasks.
What We’re Looking For:
To succeed in this role, you should have the following qualifications:
Proficiency in Microsoft Office products.
Experience with QuickBooks or similar accounting software.
Previous experience with customer support for phone and web orders.
A desire to work in an office/warehouse environment surrounded by a passionate group of coffee enthusiasts.
Why Join The Daily Java?
For nearly 30 years, The Daily Java has been committed to our vision of “Building a Community One Cup at a Time by Enabling Others to Make a Difference in the World.” As the region’s leading wholesale coffee distribution company, we service independent coffee houses and religious communities across the country. Join us and be part of a team that makes a difference every day.
Culture Index Survey Required:
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https://surveys.cultureindex.com/s/BXX0NwCca6/85357
Join us at The Daily Java and help us build a community, one cup at a time!
Job Type: Full-time
Pay:
From $20.00 per hour
Expected hours: 40 per week
Benefits: Paid time off
Shift: Day shift
Experience: Quickbooks Online: 1 year (Required)
Work Location: In person