CX Designer

Our large Financial Services client is seeking a CX Designer to join their team for the next 6 months, 40 hours/week. This role is fully onsite 5 days a week in Brooklyn, NY.  Role SummaryThe CX Designer plays a key role in delivering innovative, user-centered experiences within financial services. This role partners with cross-functional teams to design intuitive, inclusive, and accessible solutions that support customer service and back-office professionals in addressing customer needs related to rewards and account inquiries. The position blends user insights with business objectives, leveraging data and industry knowledge to continuously improve digital products and drive seamless, engaging user experiences across platforms.Top Must Have SkillsUser experience design expertise with 3+ years designing digital products and servicesStrong proficiency with design tools such as Figma, Sketch, or Adobe Creative SuiteExperience designing across web, mobile, and other digital platformsAbility to analyze complex data and translate insights into actionable design decisionsKnowledge of inclusive design principles and accessibility standardsExperience delivering end to end customer experience solutionsAdditional QualificationsBackground in financial services or highly regulated environmentsFamiliarity with enterprise systems and complex technical ecosystemsStrong understanding of information architecture and interaction designExperience conducting or leveraging user research and usability testingAbility to collaborate effectively with product, engineering, and business stakeholdersStrong communication and presentation skillsResponsibilitiesDesign and deliver elegant solutions to interaction and usability challenges across multiple products and platformsApply information architecture and journey mapping to create intuitive and user friendly experiences that improve navigation and usabilityUse data driven insights to inform design decisions and improve overall product performanceCollaborate with cross functional teams to incorporate accessibility standards and inclusive design principlesIterate on designs based on user feedback, analytics, and ongoing researchContribute to strategic thinking by analyzing market trends, user behavior, and research findingsEnsure consistency in design patterns and user experiences across digital channelsPartner with stakeholders to align user needs with business goals and prioritiesIn this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.BenefitsCreative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service. Email Your Resume In Word Tomsharma@creativecircle.comLooking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : MS14-1987685 -- in the email subject line for your application to be considered.Meggan Sharma - Recruiter, National DeliveryFor Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.This job was first posted by Creative Circle on 05/21/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.Everforth Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle.Copyright © 2026 Everforth, Inc. All rights reserved.