Customer Service Representative - Intermodal

Join a Global Leader in Transport & Logistics — MEDLOG USAAt MEDLOG USA, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.Job Description and Responsibilities:The Intermodal Customer Service Representative (CSR) is responsible for processing orders placed by our customers in our Transportation Management System (TMS) and then communicating order details and updates to our customers and our dispatch team. This position serves as the initial point of contact for customer questions and concerns. The CSR must have excellent communication skills, a strong work ethic, and a positive attitude to handle a high volume of emails and phone calls. To succeed in this position, you must be proficient with time management, prioritization, and have the desire to meet or exceed the needs of our customers. This position requires great communication and organizational skills while maintaining a positive attitude.Analyze and identify potential late and at-risk deliveries and facilitate creative resolutions for problems discovered on all load issues to meet or exceed customer's expectationsMonitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occurPerform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange dataCreate templates on our TMS for orders put in by customersProcess customer orders and relay information to dispatchTracing orders to provide order updates or changes throughout the dayWillingness and ability to solve customer issues in a timely and professional mannerCoordinate emergency moves by working with dispatchBuild sustainable relationships and trust with customer accounts through open and interactive communicationPerform other duties as assignedSchedule: Monday - Friday; 8a - 4:30p Required Qualifications:High school diploma or equivalent1-3 years’ experience in customer service; intermodal industry preferredProficiency in Microsoft Excel and Outlook as well as overall computer skillsExcellent verbal and written communication skillsStrong conflict resolution and problem-solving skillsAbility to multi-task while maintaining a positive attitudeSelf-Motivated / Detail oriented / Ability to prioritizeAccountable to company core values: Customer and Contractor Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator, and Exceeds ExpectationsWork Authorization:Authorization to work in the U.S.Benefits:Health, Dental, and Vision InsuranceLife and Short-Term & Long-Term Disability Insurance401(k) with company matchPaid holidays, vacation, and sick timeFSAEmployee Assistance Program