Technical Inside Sales Specialist & CRM Specialist

Job Title: Technical Sales & CRM Specialist (B2B)Location: Charlotte, NC (Hybrid/Onsite)Type: Direct Hire / Full-TimeOverviewA growing organization is seeking a Technical Sales & CRM Specialist to join its dynamic sales team. This role blends inside sales, technical product support, and CRM ownership, supporting both customers and field sales teams in a fast-paced B2B environment.This is an ideal opportunity for someone with a technical mindset (electronics, systems, or similar) who enjoys customer interaction, problem-solving, and driving sales growth.Key ResponsibilitiesServe as a key point of contact for customers via phone, email, and web inquiriesDevelop and present quotes and proposals based on customer needsSupport inbound sales and generate new opportunities through outbound outreachPartner with customers to understand requirements and recommend technical solutionsManage customer orders and projects through full lifecycle to completionProcess returns (RMAs) and collaborate with internal teams to resolve issuesAct as CRM (Salesforce) subject matter expert, supporting adoption and best practices for the sales teamPartner cross-functionally with Sales, Operations, and Service teamsResearch accounts, identify decision-makers, and help drive new businessSupport trade shows and marketing initiativesQualificationsBachelor's degree OR 3–5+ years of relevant experience in sales, technical support, or similarExperience in B2B sales environments with technical products preferredStrong understanding of CRM systems (Salesforce required)Experience with ERP systems (SAP or similar required)Ability to understand and communicate technical concepts clearlyStrong organizational skills with the ability to manage multiple prioritiesWhat We're Looking ForTechnical curiosity or background (electronics, systems, fire protection, etc. a plus)Strong communication and relationship-building skillsProblem-solver who can navigate complex customer needsAbility to collaborate across teams and influence outcomesDetail-oriented with a strong sense of ownershipWhy This RoleHigh-impact position with visibility across sales and operationsBlend of technical expertise and customer-facing salesOpportunity to own and influence CRM strategy and usageGrowth-oriented environment with strong team collaboration