Customer Service Representative

Staples is business to business. Youre what binds us together.Quills Inside Sales Account Manager role is an exciting opportunity to build meaningful customer relationships, drive revenue growth, and make a strong impact within a trusted brand. In this role, you will manage a dynamic book of business across North America, partnering with customers to understand their needs, deliver exceptional service, and uncover new opportunities.What youll be doing:Serve as the primary point of contact and build long?term customer relationshipsManage a book of business with strong productivity and pipeline disciplineDrive sales and profitability within existing accountsMake outbound calls to grow customer baseEducate customers on Quills products and programsCollaborate with internal partners to maximize account potentialConduct meaningful sales conversations with high?value customersReview P&L and revenue analytics to protect financial health of accountsIdentify under?penetrated categories to increase YOY revenueConsistently meet or exceed productivity metrics and KPIsWhat you bring to the table:High integrity in all business interactionsStrong time management and organizational skillsAbility to uncover, develop, and close sales opportunitiesStrong relationship?building skillsKnowledge of products, pricing, and competitionAbility to sell programs and solutions virtuallyAdaptability to a fast?paced, evolving environmentStrong problem?solving and customer?focused mindsetWhats needed Basic Qualifications:Associate or Bachelors degree (or equivalent experience)Effective oral and written communication skillsWhats needed Preferred Qualifications:1+ years of sales or B2B experienceProven account management successStrong business acumen and strategic thinkingExcellent communication skillsProficiency with Microsoft Office and CRM toolsStrong organizational and problem?solving abilitiesAbility to adapt quickly in a changing sales environmentWe Offer:Inclusive culture with associate-led Business Resource Groups112 Hours of PTO + 7 observed holidays + 1 floating holidayDiscounts, 401(k) match, wellness programs, and more!The salary range represents the expected compensation for this role at the time of posting. ?The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.???Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.??At Staples, inclusion is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers expectations through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.