Food & Beverage Service Manager
About CORE:At CORE: we curate a global community of unlike-minded individuals united by their courage to defy definitions. Our members and Partners are relentlessly curious world builders, change makers, visionaries, leaders, and agents of transformation, who come from a range of thirteen distinct industries. As a community, we are committed to our collective performance, powered by dynamic engagement and exchange.Position Summary:The F&B Service Manager will work closely with the General Manager of Restaurants in executing day-to-day FOH operations and creating memorable dining experiences for our members and guests. The F&B Service Manager will support in leading and developing staff, guest satisfaction and quality of service, achieving financial targets, and overseeing the overall operations in accordance with the company's standards.The Specifics:Service & Floor OperationsSupervise the day-to-day functioning of all restaurant staff and operationsMaintain a consistent floor presence throughout service; lead by example and address needs in real timePerform a daily walk-through of all areas to ensure full compliance with CORE: brand and service standardsCoordinate with the culinary team and other departments to ensure efficient, seamless member serviceHelp execute events and F&B service throughout CORE:Exercise quality control across both service and food and beverage executionMember EngagementBuild genuine relationships with members; maintain and act on member preferences and notes with consistency and careResolve member and guest concerns promptly and professionallyImplement procedures and initiatives to continuously increase member satisfactionStaff Training & DevelopmentTrain and coach FOH Partners with a high-level focus on polished, intentional service behaviors at every point of guest contact.Manage Partner performance: directing work, evaluating performance, recognizing achievement, and addressing concernsMaintain and update FOH training materials and programs; ensure content stays current and reflects club standardsConduct daily pre-shift meetings to communicate service expectations, menu updates, and floor prioritiesScheduling & AdministrationOwn FOH scheduling to ensure appropriate staffing levels across all meal periodsMaintain and update FOH training materials, guidelines, and seasonal menu descriptionsIdeal Attributes: Relentless curiosityResourcefulnessResilienceExperience and Qualifications:2+ years of management and supervisory experience in a restaurant, and hotel experience is preferredStrong background in fine dining and knowledge of service standardsExtensive knowledge of food, wine, and beveragesExcellent verbal and written communication skillsAbility to remain calm under pressure and resolve guest conflict; strong customer service skillsExperience in hiring, training, scheduling, and leadership best practicesStrong interpersonal, leadership and team building skillsKnowledge of Aloha or similar POS systemMust have open availability; able to work nights, weekends, and holidays when needed