Print Production Account Specialist

Job Title: Print Production Account Specialist Reports to: Operations ManagerPosition SummaryCoordinate production of printed materials or print related services for the company's customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product.ResponsibilitiesWork assignments are often routine but on occasion may be non-routine and require some deviation from standard practice and procedures to complete. Assignments are given in terms of subject area concerned, with specific objectives and possible problems identified. Follow guidelines which may include company and/or departmental policies and procedures, and rules and regulations that are well established but may require some deviation from normal operating procedures when completing more unique assignmentsEngage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers' products.Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before commencement of production.Ensure job instructions are entered and verified in operating system.Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, and delivery instructions.May coordinate production of components with other internal plants and/or external vendors as required.Engage appropriate departments to verify the issue and determine the root case. Communicate with customers regarding the resolution of issuesMonitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.Tally the final production runs and work performed to assemble paperwork for billing purposes.Provide pricing estimates/quotes for existing customer base.Business Unit/Platform Specific dutiesMay have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.Performs other related duties and participates in special projects as assigned.Job Knowledge & SkillsThe duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.HS diploma or equivalent with 2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.