Customer Success Manager

Empower the Future of Smart Cities: Customer Success ManagerAre you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate, and maintain their assets and infrastructure through GIS-centric solutions. You will make a tangible impact on global industries using cutting-edge technology, helping local governments and utilities thrive by driving digital transformation and ensuring essential public infrastructure is managed with absolute precision.Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.What Makes This Role Great:In this role, you will be the primary strategic architect for our local and county government partners, directly influencing how cities and counties manage critical infrastructure and shaping the future of GIS-centric community development. You will have the unique opportunity to serve as a trusted advisor, bridging the gap between complex technical integrations and real-world public service improvements that affect millions of citizens.Key Exciting ResponsibilitiesEstablish a trusted strategic advisor relationship with local government customers to drive long-term value and platform adoption.Work with customers to define critical goals and key performance indicators, ensuring their overall vision for infrastructure management is realized.Spearhead the customer journey by owning the relationship with utilities and municipalities to ensure high satisfaction and contract renewals.Provide high-impact technical engagement through software demos, webinars, and on-site strategic visits to nurture various Trimble integrations.Act as a dedicated advocate for the customer by managing escalations across various Trimble teams to ensure seamless service delivery.Essential Skills & ExperienceProven background in customer or account management within the local/county government or utilities sector.Deep functional knowledge of Public Works, Community Development, or municipal utility districts (water, wastewater, stormwater).Solid technical proficiency with Cityworks, Esri GIS, and Gainsight or Salesforce CRM.Strong ability to communicate and interact with customer teams at varying levels of technical and non-technical depth.Bachelor's degree in Business Management, GIS, Geography, or a related field.Bonus Points For:Hands-on experience with Pavement Express or specialized Trimble Utilities software.Advanced knowledge of building permitting processes, code enforcement, or business licensing workflows.Logistics:Location: Westminster, CO, Atlanta, GA or Portland, OR - OnsiteTravel Requirement: 25%Why You'll Love Working With UsAt Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.Hiring Range$69,000.00–$95,100.00Pay Rate TypeSalaryBonus Eligible?NoCommission Eligible?YesBenefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.