Ld Patient Access Rep

Ld Patient Access Rep Apply! Apply! Position DetailsDepartment: PCMG-MAIN | PCMG Patient AccessLocation: PhoenixShift: Mon-Fri, Days, 6:30am-6pmCategory: Patient AccessPosting #: 1018733Employee Type: Full-TimePosition SummaryThe Lead Patient Access Representative performs efficient and orderly registration of all patients. This is an essential role in ensuring a smooth and efficient experience for patients navigating the healthcare system. Acts as a primary liaison for patients receiving professional and hospital services at Phoenix Children's. Serves in an area specific leadership role. Facilitates communication of operation policies and procedures to Patient Access Representatives.Position Duties Understands the job expectations of Patient Access Representative. Fills in for staff, as necessary. Performs all functions of Patient Access Representative as required. Thoroughly understands the front end registration modules in Vision and AMPFM and communicates with IT to ensure the system is used accurately and efficiently and is updated when necessary and possible. Conducts training with staff to ensure that staff understands registration process, insurance verification, treatment authorization process, requirements, and mechanisms. Ensures that staff is oriented to the Job Expectations so they may fully carry out their responsibilities. Provides input regarding staff performance to the Supervisor of Admitting such that he/she can review employees` performance annually and can take corrective actions when necessary. Resolves problems with internal and external clients. Involves other supervisors and department managers as necessary. Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's. Serves as a leader and assists with quality and productivity management processes. Maintains sufficient knowledge of payers to ensure accurate and timely billing and compliance with all federal, state, and contractual laws and agreements. Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels. Performs miscellaneous job related duties as requested. Phoenix Children's Mission, Vision, & ValuesMissionTo advance hope, healing and the best healthcare for children and their familiesVisionPhoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.We realize this vision by:Offering the most comprehensive care across ages, communities and specialtiesInvesting in innovative research, including emerging treatments, tools and technologiesAdvancing education and training to shape the next generation of clinical leadersAdvocating for the health and well-being of children and familiesValuesWe place children and families at the center of all we doWe deliver exceptional care, every day and in every wayWe collaborate with colleagues, partners and communities to amplify our impactWe set the standards of pediatric healthcare today, and innovate for the futureWe are accountable for making the highest quality care accessible and affordableApply for this position?First Name *Last Name *Phone *Email Address *Good News! Your email account already has already been registered. Provide your password for quicker access.Password *You must login to continue!Forgot your password? - You may click here to reset it.Resume Upload *Note, ONLY 1 attachment will be visible to system per applicant for all applications per active profile. When you upload your resume, our system will attempt to update your profile here, which may overwrite previously completed fields. The attached file is accepted as the resume. It is also allowable to combine both the resume (positioned first in the file) followed by a cover letter into the one file attachment. Please upload a PDF or DOCX version of your resume. Resumes created in Mac Pages should be exported as PDF before uploading or drag your file to this boxAre you a current or former employee? *PCH Network ID:PCH Password:SSN:DOB:×Desired pay?How did you hear about this position? College/University Event Direct Mail Employee Referral Internal Transfer Job Board Job Fair Journal Newspaper Open House Professional Association Radio Retained to Agency PCH Website Social Media (FB, Twitter, LinkedIn) OtherWho referred you * Which department do they work in? Do you know their phone number/email?Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed.Education Do you meet this requirement or have the ability to obtain itwithin the timeframe listed in the requirement? High school diploma or equivalent.RequiredYes No Associates Degree in healthcare, business or related field OR the equivalent combination of education and experience.PreferredYes NoExperience Do you meet this requirement or have the ability to obtain itwithin the timeframe listed in the requirement? Two (2) years of experience in a professional/clinical setting OR healthcare with at least one (1) year in registration and/or equivalent experience.RequiredYes No Electronic Medical Record (EMR) experience.RequiredYes No Two (2) years of experience in customer serviceRequiredYes NoSpecial Skills Do you meet this requirement or have the ability to obtain itwithin the timeframe listed in the requirement? Follow any payer or governmental requirements as required by the organization.RequiredYes No Advanced knowledge of Patient Access/Admissions/Registration functions.RequiredYes No Ability to speak and write Spanish.PreferredYes No Thorough knowledge of insurance, registration process, and third party payors.PreferredYes No Strong multitasking and communication skills.PreferredYes NoPhysical Requirements & Occupational Exposure/Risk Potential Physical Requirement - Climbing - Occasionally Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently Physical Requirement - Hearing - Constantly Physical Requirement - Pushing/pulling - Frequently Physical Requirement - Reaching - Frequently Physical Requirement - Sitting - Frequently Physical Requirement - Standing - Frequently Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally Physical Requirement - Talking - Constantly Physical Requirement - Tasting/smelling - Constantly Physical Requirement - Walking - Constantly Physical Requirement - Near Vision - Occasionally Physical Requirement - Far Vision - Occasionally Physical Requirement - Color Discrimination - Occasionally Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly Physical Requirement - Lift up to 35 pounds without assistance - Occasionally Physical Requirement - Lift more than 35 pounds without assistance - Occasionally Occupational Exposure/Risk Potential - Confined areas - Applicable Occupational Exposure/Risk Potential - Extreme noise levels - Applicable Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable Occupational Exposure/Risk Potential - Hazardous materials exposure - ApplicableI have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to applyI Agree