SoCal JCB- Inside Sales Representative

Company ProfileSoCal JCB is a highly successful, fast-growing business We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.Position Type: ExemptLocation: 2860 S Iowa Ave, Colton, CA 92324. Minimum QualificationsProven experience in inside salesStrong customer service skills and a customer-centric approachExcellent communication skills, both verbal and writtenAbility to multitask, prioritize, and manage time effectivelyProficient in using CRM software and MS Office SuiteStrong problem-solving skills and attention to detailAbility to work independently and as part of a teamPreferred QualificationsAt least 2 years of parts and/or service experience in the heavy equipment industryBilingual – English and SpanishResponsibilitiesThe successful candidate will play a key role in driving sales and building strong relationships with customers in the industryThis role involves handling inbound and outbound sales inquiries, providing product information, and closing salesRespond to inbound sales inquiries via phone, emailMake outbound calls to prospective and existing customersIdentify customer needs and recommend appropriate equipment solutionsProvide detailed product information, including features, benefits, and pricingPrepare and process sales orders accurately and efficientlyFollow up on quotes and leads to convert them into salesCoordinate with the operations team to ensure timely delivery of equipmentBuild and maintain strong relationships with new and existing customersHandle customer complaints and concerns with professionalism and escalate issues when necessaryEnsure high levels of customer satisfaction through excellent serviceMaintain accurate records of customer interactions and sales activities in CRM systemsProvide regular sales updates to managementStay updated on product knowledge and industry trendsJCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.