总经理

Restaurant General ManagerHachi Sushi – Loves Park, ILPay: $75,000–$80,000 per year + Performance Bonuses Job Type: Full-Time Work Location: In Person – Loves Park, ILAbout the PositionHachi Sushi is seeking an experienced, responsible, and hands-on Restaurant General Manager to lead the day-to-day operations of our busy Japanese restaurant.We are looking for a strong leader who can take ownership of restaurant operations, build and manage a reliable team, maintain excellent customer service, control labor and food costs, reduce waste, solve problems independently, and help grow the business.This is not simply a shift supervisor position. We are looking for a General Manager who can learn our restaurant's systems and standards and gradually take full responsibility for normal day-to-day operations.Ownership will provide training, guidance, and support during the initial transition period. As the General Manager becomes familiar with the restaurant, they will be expected to operate increasingly independently and communicate effectively with ownership regarding important business matters.Compensation & BenefitsAnnual Salary: $75,000–$80,000, based on experience and qualifications2 weeks paid vacation per yearFree lunch and dinner while workingQuarterly performance bonus: $300–$500Additional annual performance bonus opportunity based on sales growth, profitability, cost control, customer satisfaction, staffing, and overall restaurant performanceOpportunity for increased compensation based on long-term performance and resultsScheduleApproximately 55–60 hours per weekGenerally 5–6 days per weekMust be available for key lunch and dinner shiftsEvening, weekend, and holiday availability is required based on business needsMust be willing to step in and assist with restaurant operations when unexpected staffing shortages or emergencies occurKey ResponsibilitiesOversee the restaurant's daily operationsRecruit, interview, hire, onboard, and train employeesCreate and manage employee schedulesMaintain appropriate staffing levels while controlling labor costsManage employee attendance, punctuality, performance, and workplace standardsCoach, recognize, discipline, and, when appropriate, terminate employeesDevelop strong employees into future supervisors or assistant managersHandle customer complaints professionally and resolve problems promptlyMaintain high standards of customer service and hospitalityMonitor restaurant cleanliness, organization, and food-safety standardsMonitor food costs, portion control, food waste, and unnecessary product lossMonitor inventory and ordering to prevent shortages, over-ordering, and excessive wasteHelp control labor costs and other operating expensesEnsure opening and closing procedures are completed correctlyCoordinate front-of-house and back-of-house operationsAssist ownership with recruiting sushi chefs and kitchen employeesOwnership will initially assist with evaluating specialized sushi and kitchen skillsMonitor online customer reviews and address recurring customer-service issuesAssist with basic restaurant marketing, promotions, and social-media activitiesMonitor sales performance and identify opportunities to increase revenueIdentify operational problems and implement practical solutionsRespond appropriately to employee call-offs and unexpected staffing shortagesStep into restaurant operations when necessary to maintain serviceProvide regular updates to ownership regarding sales, staffing, labor costs, food costs, inventory, customer issues, and overall restaurant performanceDevelop and maintain systems and procedures that allow the restaurant to operate consistently without constant owner supervisionQualificationsMinimum 3 years of restaurant management experience preferredGeneral Manager, Assistant General Manager, or equivalent restaurant leadership experience strongly preferredHigh-volume restaurant management experience preferredExperience managing a team of 15 or more employees preferredJapanese, sushi, Asian restaurant, AYCE, or buffet experience is a plus, but not requiredStrong leadership and employee-management skillsExperience with hiring, training, scheduling, coaching, discipline, and employee performance managementWorking knowledge of labor cost, food cost, inventory, portion control, and waste managementStrong customer-service and conflict-resolution skillsBasic understanding of restaurant marketing, promotions, and social mediaStrong organizational, communication, and problem-solving skillsAble to make sound decisions independentlyReliable, accountable, professional, and hands-onMust be comfortable working approximately 55–60 hours per weekMust be available to work evenings, weekends, and holidays based on business needs90-Day Introductory Evaluation PeriodThe first 90 days of employment will be considered an introductory evaluation period.During this period, ownership will evaluate the General Manager's:Leadership and management abilityReliability and accountabilityEmployee management and schedulingHiring and training abilityCustomer-service and complaint-resolution skillsLabor and food cost awarenessInventory and waste controlCleanliness and operational standardsProblem-solving and decision-making abilityAbility to manage the restaurant independentlyOverall fit with the restaurant and management teamPerformance may be reviewed throughout the introductory period, including approximately 30-day, 60-day, and 90-day reviews.Employment is at will. Successful completion of the introductory evaluation period does not guarantee employment for any specific duration or alter the at-will employment relationship.Performance BonusesQuarterly performance bonuses are based on overall restaurant performance and may consider factors including:Sales performanceFood cost and waste controlLabor cost managementCustomer satisfaction and complaint managementCleanliness and restaurant standardsEmployee performance and staffing stabilityOverall management performanceAdditional annual bonus opportunities may be available based on sales growth, profitability, cost control, and overall business performance.What We Are Looking ForWe are looking for more than someone who can simply run a shift.The ideal candidate is a true restaurant leader who takes ownership, builds a strong team, holds employees accountable, solves problems independently, protects the restaurant's profitability, maintains excellent customer service, and continuously looks for ways to improve the business.Our long-term goal is to have a General Manager who, after learning our restaurant and systems, can independently manage normal day-to-day operations without requiring constant owner supervision.How to ApplyPlease submit your resume through Indeed.Qualified candidates should be prepared to discuss:Previous restaurant management experienceThe size and approximate annual sales volume of restaurants previously managedNumber of employees previously managedExperience with hiring and employee terminationScheduling and labor-cost managementFood-cost and inventory managementEmployee training and performance managementCustomer complaint resolutionExamples of improving restaurant operations or salesJob Type: Full-time Pay: $75,000–$80,000 per year Expected Hours: 55–60 per week Work Location: In person – Loves Park, ILIndeed Screening Questions这部分不要复制进 Job Description，发布职位的时候在 Indeed 的筛选问题里单独设置：How many years of restaurant management experience do you have? 建议最低：3 yearsHave you been directly responsible for hiring, scheduling, training, employee discipline, and termination? Yes / NoWhat is the largest number of employees you have managed at one time?What was the approximate annual sales volume of the largest restaurant you have managed?Have you been responsible for managing labor cost, food cost, inventory, and food waste? Yes / NoAre you available to work approximately 55–60 hours per week, including evenings, weekends, and holidays as required by business needs? Yes / NoPlease briefly describe one example of how you improved sales, reduced costs, improved staffing, or improved operations at a previous restaurant.