Production Team Supervisor - Supply Chain Solutions

Duties and Responsibilities: Daily Support Provide knowledge and support with the operational workflow for new and existing projects; collaborate with Customer Service Supervisor and Production Logistics Supervisor to help streamline daily production. This includes managing POs, material delivery status in Nulogy, Trello, and other platforms. Provide direct supervision to the production team, while being accountable for cross training and performance development. Create and implement production management tools such as pre and post checklists, ensuring the production team is trained and prepared to begin production. Document, manage and communicate an ongoing production schedule. This may include changes or revisions as requested. Create and oversee employee training and support that nurtures productivity and resource conservation. Maintain up to date information about each employee’s accommodations, skill sets, language requirements, safety and other workplace needs, proactively advocating for them as needed. Coordinate staffing to conduct project time studies as requested; offering clear and accurate measured results. Set up and close out projects in inventory management software (Nulogy)Coordinate timely 3rd party product quality inspections prior to shipment Customer Support Coordinates with the Production Logistics Supervisor for new customer onboarding, communicating the production team's capability and availability accurately in an effort to meet and create clear customer expectations. Collaborate with the Customer Service Supervisor to ensure daily production orders are received and processed as requested. Use a proactive and practical approach to ensure customers and the SCS leadership team are well informed, to cultivate successful customer relationships. Communicate production successes and concerns to the Customer Service Supervisor as they arise during team or weekly ops meetings. Performance Measuring & Problem Solving Ensure production is performed, and workflow quality control measures are implemented, as requested, and communicated per specifications (i.e., pricing proposal and documented assembly plan) Certify all time studies, surveys, or assessments are up to date and accurate. Resolve production concerns by reviewing information, investigating issues, identifying solutions, recommending action to the Customer Service Supervisor. Maintain staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities. Utilize a “root cause analysis” tool to correct quality concerns noted during and after production. Seek to improve our customers’ production experience. Conduct daily, weekly, and/or monthly meetings with assigned staff. Ability to work independently with confidence and ease Quality Assurance & Safety Help develop, update, and maintain procedures and documentation for all Quality Systems (including lean manufacturing techniques and six sigma quality programs) Review all production reports such as root cause analysis, SCS production customers as others as identified. Monitor usage of resources and software, such as Nulogy to ensure efficiency of operations. Maintain a professional demeanor that encourages the SCS Production team to learn, grow and be accountable. Ensure production equipment is functional and meets safety criteria Qualifications and Experience Two plus years’ experience production supervision. MINIMUM QUALIFICATIONS Two plus years’ experience production supervision One year experience in warehouse environment Excellent attention to detail Excellent verbal and written communication skills Excellent customer service and interpersonal skills Ability to handle multiple deadline-driven projects at once Ability to work with a with a wide variety of individuals, including adults with disabilities Ability to work independently with confidence and ease Ability to lift, carry and stack up to 25-pound boxes routinely and properly Ability to use forklift and other equipment Ability to use company vehicle for Relay business preferred Ability to pass criminal history background check and/or fingerprinting as appropriate at any time during employment SUPERVISORY RESPONSIBILITY Provide direct supervision to the production team, while being accountable for cross training and performance development Provide back up for unplanned or planned of team absences Responsible for direct employee’s performances Ability to work with moderate supervision and limited independent decision making. The Production Supervisor is an essential part of the Supply Chain Solution team, focusing on supporting, and coordinating our production team members. This position plays an important role in leading, scheduling, overseeing job functions, quality, and efficiency during ongoing daily production. In addition, the Production Supervisor is a conduit between teammates in Customer Service and logistics with the goals of customer satisfaction and team development. Presence and providing oversight at the worksite during normal business hours is required.