Senior Analyst, Client Services

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.Are you ready to join us?Works independently and jointly with small, mid-size, and large employers to support ongoing servicing needs and issue resolution. Takes a support role on employer implementations, on-boarding, customizations, and retention. Owns day to day service resolutions for our employers that require more interactions to ensure proper administration of their consumer driven healthcare plans. Works with other internal service teams to support the employer's service health and integration.What You Will DoServices and knows our customers' business processesIdentifies and supports RM/AM in training program for assigned groupsTracks and reports on SLA and other service commitments for assigned groups, provides information necessary for RM/AM to prepare full scorecardIdentifies and works with RM/AM on employer efficiency opportunitiesProvides valuable feedback for the effective training of bank members on assigned groups to expand bank-wide knowledgeCreates and reviews reports which illustrate aggregate data and trends for their respective assigned relationshipsProvides first level problem resolution to support Business Relations and is a liaison between Business Relations, Business Development and other departments in addressing concerns shared by employersAttends integration meetings onsite as neededSupports team on coordination and execution for enhanced functionality for assigned groupsAssists with ongoing servicing for employers chosen based on complexity, size, and needMonitors department inboxes to ensure timely responses and issue resolutionModels behavior consistent with the HSA Bank’s customer service standards, policies, and proceduresAbility to thoroughly research and analyze situations in order to make policy exceptions that fit within the bank’s risk appetiteRetain existing employers via reactive servicing through phone and email correspondence by providing exceptional problem solving, ownership, and follow throughHandle first line escalated situations of assigned groups to solve problems which may include policy, procedure, process, compliance, or risk assessmentSkills And AbilitiesThorough understanding of current consumer directed health account product offerings, as well as tools and services provided to new and existing accounts.Strong leadership and presentation skills required.Education QualificationsH.S. Diploma or General Education Degree (GED) requiredCandidates with advanced degrees (Associates, Bachelor's, and/or Master's) preferredCandidates with some combination of coursework and experience, or extensive related professional experience, are eligible for consideration.Experience Qualifications0-2 years of experience in account/relationship management or in employee benefits consulting. Experience implementing technical solutions requiredPrior experience with onboarding and implementation of Health Savings Accounts, Health Reimbursement Accounts and Flexible Spending Accounts preferredThe estimated salary range for this position is 53,000USD to $63,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.