Technical Account Manager
About KaseyaKaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.Position SummaryAs a Technical Account Manager at Kaseya, you will be an integral part of our customer success team, responsible for providing technical expertise, support, and guidance to our clients. By understanding our customers' unique business needs and challenges, you will help them maximize the value of our IT security solutions and ensure smooth implementation and adoption. Your dedication to customer satisfaction and technical prowess will be vital in building long-lasting relationships and driving our clients' successKey ResponsibilitiesBuild expertise in Kaseya software modules and conduct in depth Technical Account Reviews to highlight usage opportunity and identify any obstaclesOwn the identification and resolution of obstacles for customers using and obtaining value from our solutions.Engage with all departments (i.e., Product, tech, Ops) to ensure closure.Ensure that a customer has a plan to use available and relevant features (including integrations our IT Complete platform)Position and sell professional services and training to customers to ensure they remain engaged, and their techs can best use our productsCreate opportunity and interest for additional modules for Account Managers to drive to closureShare new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriateContinually keep abreast of modern technologies via assigned training, ongoing hands-on learning, and ad-hoc additional skill enhancement programsUnderstands business needs for implementing an IT Management Solution in MSP, Enterprise, and mid-size businessesExperienced in providing pre-sale solution design (including functional and technical aspects)Experienced in providing solution demos and high volume of customized client demosLeadership role in driving solution enhancements and presenting product roadmaps Required Qualifications 2-4 years' experience in a customer facing technical account roleExperience in technical accounts reviews with customers for SaaS/Tech solutionsStrong presentation and communication skillsDemonstrated ability to identify opportunities and leverage appropriatelyDemonstrated ability to identify opportunities and leverage appropriatelyDemonstrated knowledge of network and desktop management solutionsDemonstrated personal commitment and interest in continued professional developmentWell spoken & understanding of Business-Level English Preferred QualificationsKnowledge of other Remote Management Monitoring (RMM) Systems or Professional Services Automation (Helpdesk, CRM, etc.), Documentation, Backup or Security Solutions.Technical Account Management/Customer Success experience managing issues to resolution for key accountKnowledge of Managing Server and Workstations (Microsoft Systems Administrator)Strong understanding of networking technology (CCNA, Network+)Sales experience is a plusCollege or technical degree preferredAdditional information