Clinic Office Specialist

Responsibilities CLINICAL OFFICE SPECIALIST- Behavioral HealthHorizon Health is seeking a clinical office specialist to join out team at our IOP clinic called Thousand Branches Wellnessin San Diego, CA. The Clinical Office Specialist (COS) provides platform training & onboarding support to clinic staff, manages the daily workflows of patient interactions, paperwork/document management, and the overall organization of the office. The COS actively supports, promotes, and works within the context of the Mission, Vision and Values associated with Thousand Branches Wellness. This position ensures the office operates efficiently and in compliance with company policies and regulatory standards. Responsibilities:Collaborative communication with coworkers, clients and referral sourcesOrganizing and prioritizing workloads to meet deadlinesCoordinate and manage multiple projects and tasksFlexibility to work in a fast-paced environmentTelephone Screening of inquiry calls with appropriate referrals made for any emergency situation and appointments scheduled as appropriateDocumentation of all incoming inquiry callsObtain records/documentation as needed from referring agenciesMaintain confidentiality through good judgementImplement and manage systems to ensure effective communication with clients, families, referral sources and other relevant entities Crisis Management and Verbal De-escalationProvide support and assistance to clients and guests in the waiting areaMaintain a calm and compassionate demeanor Manage day-to-day schedule, follow up, appointment confirmation and re-schedule as neededFollow up/respond to incoming calls/emails/fax requests within timelines outlined in policyOther duties as assignedAbout Thousand BranchesWellness:Thousand Branches Wellness will provide outpatient mental health services including Intensive Outpatient (IOP), Medication Management, and Individual Therapy. A subsidiary of Universal Health Services (UHS), one of the largest and most respected providers of hospital and behavioral healthcare services, Thousand Branches Wellness has an exciting oppiortunity for an experienced office coordinator who enjoys the excitment and challenges of a start-up!Benefit Highlights:Competitive CompensationExcellent Medical, Dental, Vision, and Prescription Drug Plan401(K) with company match and discounted stock planLong and Short-term DisabilityFlexible Spending Accounts; Healthcare Savings AccountLife InsuranceCareer development opportunities within the companyTuition AssistanceRewarding work environment - Enjoy going to work everyday!For more information email Courtney Eble, Horizon Health Recruiter at Qualifications High School diploma requiredBachelor's degree preferred1-3 years of related work experience requiredProficient in MS office productsEEO StatementAll UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.Avoid and Report Recruitment ScamsAt UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.