Associate Account Manager

We Impact Lives Through Purpose-Driven Work in A People First CultureAscend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. Clover Learning Inc., an Ascend Learning brand has a mission to reimagine onlinetraining and certification exam preparation for Diagnostic Imaging students, educators,and professionals. Since launching our first product in 2017, we have supported thesuccess of thousands of customers within the US, Canada, and internationally. Ourcloud-based learning platform offers a flexible and feature-rich learning experiencethrough hundreds of video lessons, assessments, and interactive learning tools.The Clover Learning team is made up of exceptionally talented people with diversebackgrounds and skill sets. We are bonded by our common passion for helping otherssucceed. Our company culture is dynamic, collaborative, and mission-focused. Eventhough we strive for excellence in all things, we believe in practicing a healthy work-lifebalance and putting others before ourselves.By joining the Clover Learning team, you'll be playing an essential role in shaping thefuture of online healthcare educationWhat You Will DoAs an Associate Account Manager for Clover, you’ll support the management of major accounts, work with customers onboarding and renewals, and conduct customer insight analysis.Where You Will WorkThis position will work remote in the United States.How You Will Spend Your TimeAid Solutions Executives in identifying new business and upselling opportunities.Support Solutions Executives in outreach efforts to boost awareness and generate leads, support account growth strategies through territory management, pipeline development, and cross-selling referralsSupport Solutions Executives (AE’s) with pulling data to assist with business reviewsCollaborate with internal teams (e.g., Product, Engineering, Marketing) to address customer feedback, resolve issues, and deliver a seamless customer experience.Support account growth strategies, including territory management, pipeline opportunities, and deliver exceptional serviceMaintain accurate and up-to-date customer CRM records, tracking prospect headcounts and category suitability, generating precise sales forecasts, and overseeing lead qualityKeep track of customer interactions, follow-ups, and milestones to ensure a seamless customer experience.Ensure accurate capture of win/loss data for opportunities and client retentionDevelop and maintain strong relationships with key decision-makers and stakeholders within our customer accounts.Provide comprehensive onboarding for new clients and re-familiarize existing accounts with our products and services, especially when new program directors are in place.Conduct regular check-in calls and meetings with customers to review their progress, identify any roadblocks, and ensure they are maximizing the value of our products and services.Provide support to clients via email, phone, and Zoom/Microsoft Teams for resolving platform, billing, and other issues that arise.Proactively identify and mitigate non-repurchase (e.g. churn) risks.Execute account repurchasing strategies to maximize repurchase rates.Identify opportunities for upselling and cross-selling to expand customer relationships.Track and report on key performance indicators (KPIs) related to customer success, renewals, and upsells.Stay updated with industry trends, new tools, and best practices to continually enhance your skills and knowledge.What You'll NeedBachelor’s degree preferred, High School Diploma or GED required1+ years of sales account management experience within industryProfessional presence, business acumenExceptional attention to detail, communication, interpersonal, and presentationskills.Strong analytical and problem-solving abilities essential for sales data interpretation and trend identificationProficient in Word, Excel, and PowerPointProven track record of success in a customer-facing role, preferably in the education or healthcare technology industry.Ability to work independently and as part of a team.Proficiency preferred in CRM software (e.g., Pipedrive, HubSpot) and Microsoft Office SuiteBenefits Flexible and generous paid time off Competitive medical, dental, vision and life insurance 401(k) employer matching program Parental leave Wellness resources Charitable matching program On-site workout facilities (Leawood, Gilbert, Burlington) Community outreach groups Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.