Director of DevOps

Director DevOps Job DescriptionSince 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.This role involves spearheading initiatives to optimize system reliability, scalability, and operational efficiency while driving innovation in DevOps practices. You will build and oversee a world-class DevOps organization, align strategies with business objectives, and ensure the success of major technology initiatives, including releases and upgrades.Primary ResponsibilitiesDefine and execute overall DevOps strategyBuild and manage high-performing DevOps teamLead major releases and upgradesImplement CI/CD pipelinesEnsure system reliability and cost-efficiencyStrategic LeadershipDefine and execute the enterprise-wide DevOps strategy, aligning with organizational goals and objectives.Build, mentor, and lead a high-performing DevOps organization, cultivating a culture of collaboration, innovation, and operational excellence.Foster strong partnerships with engineering, product, and business leaders to align DevOps goals with company priorities.Spearhead, own, and be fully accountable for the planning, execution, and success of major technology initiatives, including releases and upgrades.Enterprise Process Optimization and AutomationOversee the design, implementation, and continuous optimization of CI/CD pipelines to enable efficient, reliable, and secure software delivery at scale.Drive enterprise-wide automation initiatives for infrastructure provisioning, configuration, and maintenance.Establish metrics and KPIs to measure the effectiveness of DevOps practices and continuously identify areas for improvement. Infrastructure and SecurityProvide executive oversight of cloud and on-premises infrastructure, ensuring scalability, performance, and cost-efficiency.Champion security best practices, including access controls, patching, and DevSecOps integration, to safeguard infrastructure and data.Ensure compliance with relevant standards and regulations, positioning the organization as a leader in security and compliance.Operational ResilienceDevelop and maintain robust backup, recovery, and failover strategies to ensure business continuity.Oversee disaster recovery planning, testing, and validation to prepare the organization for potential disruptions.Lead the organization in reducing incident frequency and impact through proactive risk mitigation strategies. Monitoring and ToolingOwn enterprise-level monitoring and alerting solutions (e.g., DataDog, ELK) to ensure system health and performance.Evaluate, adopt, and implement new tools and technologies to enhance the organization’s DevOps capabilities.Collaboration and Knowledge SharingEnsure alignment of infrastructure strategies with application needs by collaborating with development, operations, and security teams.Promote transparency and knowledge sharing by documenting infrastructure processes, configurations, and procedures.Required SkillsManagement skills of DevOps TeamsDevOps ArchitectureDevOps Pipeline BuildingHybrid Cloud Administration with VMWare and AWS and beneficial as well in AzureStrong communication written and verbalPreferred SkillsCertifications in relevant areas such as AWS, Azure, Kubernetes, or DevOps methodologies.Preferred Experience:Experience driving enterprise-level technology transformations.Proficiency in leveraging data-driven insights to guide strategic decisions.Required ExperienceProven success in a senior leadership role, such as Director or equivalent, overseeing large-scale DevOps organizations.Extensive experience leading CI/CD, cloud infrastructure, and DevOps automation strategies in complex hybrid cloud environments.Strong understanding of DevSecOps principles, compliance standards, and modern security practices.Exceptional communication, leadership, and decision-making skills with a track record of cross-functional collaboration at the executive level.Experience with Azure DevOps.Preferred ExperienceExperience driving enterprise-level technology transformations.Proficiency in leveraging data-driven insights to guide strategic decisions.Regular Working hours : 40 Hrs per week. Occasional off hours nights and weekends