Firearms Service Advisor

Firearms Service Advisor (Gun Shop Experience Required) Wright Armory is one of the largest gunsmith shops in Arizona, servicing over 6,000 firearms per year. We are expanding our front-of-house team and are looking for a customer-facing professional with real gun shop experience and strong service instincts. This is not a retail associate role and not a gunsmith position. It is a service-driven, customer-facing role in a regulated environment where firearms knowledge, attention to detail, and professionalism matter. This position is a strong fit for someone who is already a firearms enthusiast and has worked in a service-based customer role such as a gun shop, range, or similar environment. What You'll Do Serve as a primary front-of-house contact for customers bringing firearms in for service Answer phone calls related to gunsmith services and route questions appropriately Write, maintain, and update service tickets/work orders with accuracy and clarity Communicate with customers via phone and email regarding service status and questions Maintain awareness of open service tickets, repair status, parts on order, and scheduling Ensure work orders accurately reflect issues, repairs, notes, and billable labor File and maintain service paperwork in an organized, compliant manner Assist with outbound shipments to customers and dealers Support parts inventory tracking and ordering Assist with ATF-related recordkeeping and inventory audits as directed Work comfortably in both an office and shop environment What We’re Looking For Prior gun shop or FFL-environment experience is required Comfortable discussing firearms, platforms, and accessories without a script Working knowledge of ATF rules and regulated firearm workflows Experience in a customer-facing, service-oriented role Strong written communication skills with attention to detail Ability to multitask in a high-volume environment while remaining safety-conscious Professional demeanor, positive attitude, and willingness to learn Willingness to learn Wright Armory’s systems and processes Firearms Knowledge Expectations: Applicants do not need to be gunsmiths, but should have a working familiarity with common handgun, rifle, and shotgun platforms, modern and legacy firearms, and firearm accessories at a practical level. Physical and Legal Requirements: Ability to stand and be on feet for extended periods of time (up to 8 hours) Must be legally able to possess and work around firearms Must be able to pass an FBI NICS background check Basic computer proficiency and ability to learn work order management software General awareness of shop safety practices preferred Training: Detailed training will be provided for candidates who already possess a solid firearms industry foundation and a service-oriented mindset. How to Apply: If you are a gun person who takes customer service seriously and wants to work in a professional, high-volume shop environment, we encourage you to apply. Please submit your resume and a brief note describing your firearms background and customer-facing experience. Job Types: Full-time, Part-time Pay: $16.50 - $18.00 per hour Benefits: Dental insurance Employee discount Health insurance Vision insurance Education: High school or equivalent (Preferred) Experience: Gunmith Shop or Service Writer: 1 year (Preferred) Gun shop: 2 years (Preferred) License/Certification: Driver's License (Preferred) Work Location: In person