Training Specialist

Job Number: R0240711Training SpecialistThe OpportunityAs a professional in shared delivery, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight into shared delivery performance.As a part of the Training Administration team, you will oversee the management and administration of learning courses available to all employees, including internal classes provided by Booz Allen and external classes hosted through 3rd party vendors.How You'll ContributeHandle all escalated questions from Customer Care related to class offerings.Manage Workday learning module, including scheduling course offerings for all internal classes.Perform administrative and transactional activities in support of training activities.Conduct and facilitate training.Manage vendor and contractor-hosted training, including Learning Tree such as invoice review and approval.Coordinate with adjuncts and vendors to assign facilitators to courses.Intake and relay new class offering requests to the Talent Development Center of Excellence (COE).Run reports, manage KPIs and dashboards to assess performance of existing course offerings, and provide updates to Talent Development COE.Manage automated Workday notifications to all employees who enroll in a course.Manage administrative aspects of employee evaluations with facilitators, primarily adjuncts, post-class.Maintain class withdrawal lists and coordinate class waitlists.Triage requested training needs from career managers, including private learning sessions for teams.Oversee individual and mass course enrollment and coordinate with facilitators and vendors for late additions.Manage class reminders sent for all mandatory classes for employees.Manage certification requests as a result of training.Ready to build the future of shared delivery for the better? Due to the nature of work performed within this facility, U.S. citizenship is required.Join us. The world can't wait.You Have2+ years of experience with training administration, including facilitation of trainingExperience using Microsoft Office programs such as Word, Excel, and OutlookAbility to work independently and multitask through to completionAbility to build strong relationships with COE partners as well as the business sectors to improve deliveryHS diploma or GEDNice If You HaveExperience working in a Help Desk or Contact Center environment with training administrationExperience with Workday or similar toolsExperience applying detailed focus on data and processes to ensure data integrityAbility to use multiple applications and databases in a fast-paced environmentAbility to communicate clearly via email or phonePossession of strong research and problem-solving skillsBachelor's degreeCompensationAt Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.J-18808-Ljbffr