Customer Service Specialist - Meter Operations

Customer Service Specialist - Meter OperationsOur people power everything we do. At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We've been lighting the way for West Central Florida for more than 125 years—and we're just getting started. Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric. We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we're creating a cleaner, brighter energy future—while delivering exceptional service every step of the way. We reflect the communities we serve and foster a workplace where every employee feels welcomed, valued and engaged. Join our team of energy experts and help shape the future of power.Storm Duty Requirements Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures. Responding to storms will be considered a condition of employment.Position ConceptThe Customer Service Specialist is a front-line employee and responsible for completing high-level field orders to resolve customer billing issues and concerns. The Specialist, performing under moderate supervision, completes field verifications, as needed, and troubleshoots billing irregularities associated with the account. Resolves customer complaints filed with the Florida Public Service Commission on meter and billing issues to determine reasons for billing irregularities. Completes field audits to identify any damaged or malfunctioning meters, and documents information to initiate rebilling on customer accounts.Primary Duties And ResponsibilitiesPerforms high bill order resolution requests (SHBO) by collecting account consumption data, seasonal weather patterns, metering information, and associated account billing detail.Performs field audit and completes necessary load checks for proper meter registration and verifies proper functionality of customer owned equipment.Review all account findings and data with customer with a focus on billing resolution and energy conservation.Completes field verification requests for SAP billing issues involving various billing discrepancies that include correct meter information, address verification, correct billing rates, and customer electrical issues.Resolves escalated FPSC and customer complaints by scheduling field audits with customers and coordinating on-site meter diagnostic tests with company's meter department.Completes switched meter identification checks to resolve issues with account records being incorrectly billed on incorrect meter.Identify any visible equipment damage, i.e. damaged meters, seals, load management equipment, zap cap equipment, and other TEC maintained equipment.Completes miscellaneous field checks on accounts to ensure billing accuracy.Updates completion and any correction information of field requests in SAP in the form of exception cases.RelationshipsInternal: Meter Department, Meter Operations, Credit & Collections, Call Center and Billing & Payments. External: Customers and property management personnel.QualificationsEducation/License: Required: High School Diploma or equivalency. Valid driver's license for operating and use of company vehicle to perform field activities anywhere in Tampa Electric service territory. Related Experience: Required: Minimum of 2 years of related work experience (related experience may include customer service, meter department, or field operations in a Customer Service environment). Preferred: Previous meter and basic electricity experience (reading meters, meter disconnects, and meter Installations) Knowledge/Skills/Abilities: Required: Ability to safely operate a vehicle. Ability to identify metering issues with focus on Tampering. Must be able to communicate effectively on customer communications and have good oral and written communication. Knowledge of MicroSoft Office and basic computer skills. Preferred: Knowledge of Meter Safety training; TEC Service territory; and working knowledge of SAP.Leadership CompetenciesChampions Safety, Health & the Environment Takes Ownership & Acts with Integrity Drives Business Excellence for Customers Develops People and Teams Cultivates Innovation & Embraces Change Thinks Strategically & Exercises Sound JudgmentPhysical RequirementsRequired: Physical ability to safely perform field verifications and outdoor audits in inclement weather including hot summer days and rainy conditions. Ability to bend, stoop, stand for long periods of time.BenefitsTECO offers a competitive Benefits package!! Competitive Salary 401k Savings plan w/ company matching * Pension plan * Paid time off Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!