Helpdesk Specialist (contract)

Helpdesk Specialist II (Deskside Support)Location: 4703 Parkside Drive Amarillo TX 79109Schedule: Full-time, onsite (Monday–Friday, 7:00 AM – 4:00 PM)Contract Duration: 12 months (potential extension)Position OverviewWe are seeking a hands-on Helpdesk Specialist II to provide deskside IT support for internal employees across multiple locations. This role focuses on device deployment, troubleshooting, and end-user support in a fast-paced, service-driven environment. The ideal candidate is customer-focused, technically proficient, and comfortable with physical, on-site work.Key ResponsibilitiesProvide deskside support including imaging, configuration, deployment, and refresh of laptops, desktops, and field devicesManage and resolve incident and service request tickets through ServiceNowSupport walk-up IT requests and scheduled user appointmentsPerform proactive device preparation and staging throughout the dayAssist with inventory tracking, audits, and asset managementTroubleshoot hardware, software, and connectivity issues onsiteTravel locally to support multiple company locations as neededRequired Qualifications5–7 years of helpdesk or deskside support experience (flexible for strong candidates)Proven experience imaging and configuring devicesStrong customer service, communication, and problem-solving skillsExperience with endpoint management tools such as Microsoft SCCM and Microsoft Intune (preferred)Familiarity with ServiceNow or similar ticketing systemsKnowledge of iOS devices (preferred)Prior field or onsite support experience requiredWork EnvironmentFully onsite role; remote work is not availableCollaborative team environment with cross-training opportunities between deskside and field supportInternal-facing support (no external customers)Team includes approximately 10 technicians across two locationsPhysical & Travel RequirementsAbility to lift up to 50 lbsValid driver’s license and reliable transportation requiredLocal travel between sites as needed (expenses reimbursed)Ideal Candidate ProfileCustomer-first mindset with strong interpersonal skillsPositive attitude and accountability for issue resolutionStrong troubleshooting and critical thinking abilitiesAdaptable in a fast-paced, changing environmentTraining & OnboardingRamp-up period of approximately 1–2 monthsInitial training on internal systems, tools, and processesOngoing mentorship from senior technicians and team leadsInterview ProcessMicrosoft Teams video interviewPanel format (3–5 interviewers)Behavioral-based questionsThe closing date for applications for this job posting is 6/5/2026.Should you require any accommodations in responding to this job posting or at any stage during the application process, kindly e-mail : xcelenergyprogramoffice@magnitglobal.comPay Rate Range26 - 34 USD hourly