Liability Claims Supervisor - Field (Remote)

Liability Claims Supervisor - Field (Remote) Department:Claims Administration & AdjustingEmployment Type:Permanent - Full TimeLocation:Home United StatesReporting To:Carrie RichardsonCompensation:$75,000 - $85,000 / yearDescription Our Story Imagine being part of a team that's not just shaping the future but actively driving it. AtDavies North America , we're at the forefront of innovation and excellence, blending cutting‐edge technology with top‐tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.What's in Store We are on the lookout for an experiencedLiability Claims Supervisorwho will be responsible for overseeing a team of claims professionals handling liability and casualty claims, including Bodily Injury (BI), Commercial General Liability (CGL), transportation liability, and other property and casualty exposures. This role ensures claims are handled in accordance with company standards, client expectations, and regulatory requirements while maintaining a high level of service and operational performance.The role provides technical guidance, coaching, and leadership to claims staff while supporting effective claim resolution, quality outcomes, and client satisfaction.Key Responsibilities Team Leadership & DevelopmentSupervise and support a team of liability claims adjusters.Provide technical guidance and mentorship to adjusters handling bodily injury, casualty, and liability claims.Conduct performance reviews, coaching sessions, and ongoing training to support staff development.Assist with staffing, onboarding, and workload distribution across the team.Claims OversightMonitor claims handling activities to ensure compliance with company guidelines and client service standards.Review high‐exposure or complex liability claims and provide guidance on claim strategy and resolution.Approve claim settlements within assigned authority levels.Ensure appropriate reserve setting and claim documentation.Client & Stakeholder CollaborationServe as a point of contact for clients regarding claim performance and operational questions.Participate in client meetings and provide updates regarding claim trends, outcomes, and performance metrics.Collaborate with legal counsel, vendors, and internal teams to support effective claim resolution.Operational PerformanceMonitor team performance metrics including claim cycle time, quality assurance results, and service level agreements.Identify opportunities for operational improvements and implement best practices.Support leadership with reporting and operational updates.Skills, knowledge & expertise5+ years of claims handling experience in liability, casualty, or bodily injury claims.Prior supervisory or leadership experience preferred.Strong knowledge of liability claims handling practices and litigation management.Excellent leadership, communication, and decision‐making skills.Equal Employment Opportunity & Legal Notices Benefits At Davies North America, we are dedicated to supporting the well‐being and future of our qualifying employees. Our comprehensive benefits package includes:Medical, dental, and vision plans to support your health and that of your familyA 401(k) plan with employer matchingTime‐off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‐exempt employeesPaid holidaysLife insurance and short‐term and long‐term disability coverageDiversity and Inclusion Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.Compensation Transparency The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.Background Check & Fair Chance Compliance Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‐chance hiring requirements.Massachusetts Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.#J-18808-Ljbffr