DMZ & Firewall Network Service Manager

DMZ & Firewall Network Service ManagerThe DMZ & Firewall Network Service Manager is accountable for the end-to-end service life cycle, new product offerings, workload management, and customer experience of JPMorganChase's enterprise network services across the DMZ & Firewall services. DMZ and Firewall services underpin JPMorganChase's mission critical global external connectivity and security infrastructure. In this role, you will lead service strategy and new product development, manage new demand and workload, champion the voice of the customer, and drive continual improvement. In partnership with Engineering, Service Delivery, and Operations, you will deliver measurable gains in reliability, performance, cost efficiency, and risk reduction.Job ResponsibilitiesDevelops a service strategy and product vision that delivers value to customersManages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmapBuilds the framework and tracks the service and product's key success metrics such as cost, feature and functionality, risk posture, and reliabilitySupports the development of business cases to support the roadmap implementationPartner with Network Engineering and Architecture to evolve designs and drive automation-first deliveryOwns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value propositionDrives planning and delivery of the book of work by distilling the Objectives and Key results into a Quarterly Plan and downstream sprint planningWorks with clients, engineering, and service delivery to prioritize the book of work and backlogProvides reporting on deliverables against objectivesInteracts with clients, engineering and service delivery teams on business required service, ensure follow-up on client unique requirement until delivery.Manage a clear portfolio of projects and key change activities for supported entities. Ensure client's awareness of projects and ensure technology partners are supported in their effective implementation.Demonstrated experience in structuring and handling complex business solutions or technology problems to meet client needs while advising teams on strategies and best practicesManage service budgets, business case, procurement, and oversee vendor performance, contract SLAs, and escalation pathsWork with the engineering and service delivery team for Monthly Business Review (MBR) and BOW Quarterly PlanningApplies problem-solving methodologies focused on analyzing complex data and systems, anticipating issues, and finding ways to mitigate riskWorks with engineering and service delivery teams to develop solutions required to resolve issues and modernize the organization and its technology processesDrives results and implements multiple complex programsExecutes work according to compliance standards, risk and security, and business objectivesWorks with engineering and service delivery teams to consider upstream/downstream system or technical implications and advises on mitigation actionsAdds to team culture of diversity, equity, inclusion, and respectEnsure the effective implementation of risk management practices through the identification, assessment and timely treatment of risks.Maintain a good understanding of internal and external control requirements and regulatory expectations.Effectively represent Network Services in discussions with Audit, Compliance and Regulators812+ years in large-scale enterprise networking, including 35+ years in service ownership, product management, or operations leadership roles.Demonstrated accountability for end-to-end network service outcomes in complex, regulated environments.Deep understanding of networking, DMZ and enterprise network architecture, firewall technology, and network securityExcellent communication skills with proven ability to influence senior stakeholders and simplify complex topics for non-technical audiences.Demonstrated prior experience working in a highly matrixed, complex organization