Customer Support Representative

Customer Support RepresentativeDrive Your Future with Turn 14 Distribution! Named SEMA Channel Partner of the Year 2022, and SEMA WD of the Year 2021, 2018, 2016, Turn 14 Distribution is always seeking great talent that will continue to elevate us as an industry leader.Join Our Team as a Customer Support Representative!Location: Horsham, PA In-OfficeSchedule: 7:30 AM 4:00 PM and 11:00 AM 7:30 PM, alternating between early and late shifts.Overview: Do you thrive on helping others and solving problems? Turn 14 Distribution is looking for Customer Support Representatives who are ready to deliver exceptional service to our customers. You'll be the go-to expert for order placement, status updates, and resolving any questions or concerns. If you're friendly, detail-oriented, and enjoy a fast-paced environment, this is the role for you!Key Responsibilities:Resolve order issues to ensure customer satisfactionProvide timely email correspondence and occasional phone supportUpdate order statuses, obtain ETAs and tracking numbersExpedite order cancellations, shipping issues, and delivery exceptionsProvide shipping quotes (UPS, USPS, FedEx, DHL) and assist with shipment changesInvestigate and resolve shipment-related issues, including issuing RMAsWork with manufacturers to obtain credits and resolve product issuesUnderstand goods issues, goods receipts, quarantines, and credit memos and their effect on inventoryNavigate and leverage ERP software programs to support daily operationsKnowledge, Skills, and Abilities:Prior customer service experience requiredStrong computer skills with the ability to type ~40 WPMOutgoing and friendly personality with outstanding professionalismExcellent communication and decision-making skillsAutomotive knowledge or service experience is a strong plusHigh School Diploma or equivalent requiredThere at Every Turn: Our BenefitsCompetitive Pay StructureCompany-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)Generous Paid Time Off and Paid Holidays401(K) MatchTuition ReimbursementCompany-Sponsored EventsSubsidized Part Purchasing ProgramWe value all employees. We believe we are one. These beliefs extend to everyone we encounter: clients, customers, vendors, employees, applicants, enthusiasts and followers. We offer career development through training opportunities, including Tuition Reimbursement, to further hone professional talents.