Enhanced Care Management Leader

Job Description Salary: $66,560-$68,000WE ARE TITANIUM HEALTHCARETitanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just arent getting the medical care they need. Were on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.Join us in our mission!SUMMARYThe Enhanced Care Management (ECM) Leader plays a pivotal role in guiding and supporting a team of Lead Care Managers (LCMs), ensuring the provision of high-quality care to members. Collaborating closely with senior leadership, the ECM Leader empowers the team with tools, training, and resources necessary for success while upholding the standards of excellence in care management.WHERE YOULL WORKThis position is hybrid. Work from home and go into the field (Northern California regions) as needed. Travel is required to meet with staff and members within designated areas or based on business needs. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:00 am to 5:00 pm.WHAT YOULL DOThe ECM Leader's duties encompass a wide range of responsibilities, from leadership and support to direct member engagement, all with the overarching goal of enhancing the quality of care and support provided to membersOversee and coordinate the duties of a team of LCMs, including assigning caseloads and responsibilitiesAudit charting documentation to ensure that employees accurately and promptly document member encounters in compliance with policies and health plan updatesAudit telephonic encounters to maintain the delivery of high-quality careEnsure adherence to established protocols for child/elder abuse, patients experiencing pain, safety concerns, and mental health concerns, including the creation of safety plans or reports as neededAttend in-person meetings with LCMs, including outreach visits, provider appointments, and exclusionsEmpower LCMs by providing the tools, training, and resources they need to excel in their rolesFoster a supportive and professional work environmentAccommodate and educate new hires, explaining the role, expectations, and relevant policies and proceduresConduct weekly meetings/huddles to communicate goals, process changes, and other work-related updatesServe as the initial point of contact for complex member issues or concerns, directing LCMs to appropriate resources and ensuring resolutionsMonitor employee performance, identify training needs, and implement performance improvement plans when necessaryAddress employee inquiries and process requests promptlyOffer support to LCMs regarding community services and resources available to employees and membersComply with departmental and companywide policies and proceduresAdhere to safety and injury prevention policies and regulationsMaintain a caseload of up to 10 members, including in-person visits as requiredEnsure LCMs meet monthly member encounter targets and provide them with due datesHandle employee administration tasks, including performance reviews and corrective actionsProvide support for training and retraining to LCMs as neededContinuously train and update your knowledge to meet or exceed role expectationsUnderstand duplicate programs, ECM eligibility criteria, and provide support to LCMsSupport other ECM Leaders in their absence by monitoring their teamsActively identify process issues and make recommendations for improvementPerform other duties and projects as assignedWHO YOU ARESensory RequirementsFluent in English (written and verbal)Ability to communicate clearly in-person, by phone, and electronicallyAdequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentationAbility to identify problems and use logic and related information to develop and implement solutionsExcellent organizational skills and attention to detailCommitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practicePhysical ActivityAbility to lift, carry, push, or pull up to 2025 pounds(e.g., laptop bag, forms, mobile equipment)Ability to climb stairsor navigate uneven terrain in community and home environmentsAbility to bend, reach, and conduct in-person visits in non-traditional environmentsMust be able to remain in a stationary positionMust be able to move around the office and/or travel throughout communityAbility to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requestedEnvironmental ConditionsWork may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditionsAbility to maintain professionalism and safety in diverse environmentsAbility to work independently and carry out assignments to completion within the parameters of established policies and proceduresTechnology UseFrequent use of computers, keyboard, and handheld/mobile devicesAbility to type for extended periodsCompetent with computers, email, virtual platforms, and Microsoft Office based programsWHAT YOULL NEEDAssociate degree and minimum 2+ years of experience in care management. Bachelors degree in healthcare, social work, or another related field preferredCurrent and valid drivers license with a clean driving recordReliable transportation and proof of auto insuranceCurrent BLS certification from the American Heart Association upon start dateDistraction-free home workspace with a secure internet connectionNICE TO HAVESSupervisory or managerial experience leading a team of direct reportsBilingual in SpanishWHAT YOULL ENJOYMake an impact: an organization who cares about its employees, communities, and the future of healthcareInclusivity: be a part of a workplace where you not only belong but also can be the best version of yourselfGrowth: opportunities to develop and grow your career with usCommunity: you are encouraged to have a voice, share your opinions, and have an individual impact on the businessPaid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapyWork Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work modelMedical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the planPrioritize your mental health with unlimited therapy sessions funded 100% by Titanium HealthcareFlexible Spending, Health Savings & Dependent Care AccountsLife/AD&D insurance funded 100% by Titanium HealthcareSupplemental Short-Term DisabilityEmployee Assistance ProgramsProtect your pet(s) with Pet Insurance401(k) planEEO StatementAt Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.