IT support Analyst

About The CompanyVaco LLC is a renowned provider of professional staffing, consulting, and talent management solutions. With a strong focus on delivering exceptional service, Vaco has established a reputation for connecting organizations with top-tier talent across various industries. Committed to fostering inclusive and innovative work environments, Vaco LLC emphasizes integrity, collaboration, and excellence in all its endeavors. The company’s global reach and comprehensive approach enable it to meet the evolving needs of clients and candidates alike, ensuring mutually beneficial partnerships and long-term success.About The RoleThe IT Support Analyst at Vaco LLC plays a vital role in providing frontline technical support to end users across the organization worldwide. This is a full-time, permanent position based in the United States, primarily supporting US-based staff during standard business hours. The role involves serving as the initial point of contact for a wide range of technical issues, including hardware, software, connectivity, and account access. The analyst will focus on delivering reliable, prompt, and professional assistance to ensure minimal disruption to daily operations. Key responsibilities include desk-side support, remote troubleshooting, user account management, and supporting Microsoft 365 applications. The ideal candidate will possess strong problem-solving skills, excellent customer service orientation, and the ability to adapt to shifting priorities in a fast-paced environment. This position offers an excellent opportunity for growth within a collaborative team dedicated to technological excellence and user satisfaction.QualificationsCandidates should possess a working knowledge of Microsoft Entra ID (Azure AD) user and group administration, along with familiarity with Exchange Online management. A solid understanding of Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive is essential. Prior experience with endpoint management tools like Intune is preferred. Strong troubleshooting skills for Windows devices, mobile devices, and common business applications are required. Candidates should demonstrate excellent communication skills, patience, and a customer-focused mindset. Basic networking knowledge, including Wi-Fi and VPN troubleshooting, is advantageous. The role requires the ability to work independently and within a small team, managing multiple incidents throughout the day. Prior exposure to business application support (ERP, CRM, or similar systems) is a plus. A proactive attitude towards learning new IT areas such as networking, infrastructure, or application support is encouraged. Educational requirements typically include a relevant technical certification or an equivalent combination of education and experience.ResponsibilitiesThe IT Support Analyst will be responsible for responding to end-user support requests via ticketing systems, phone, or in-person interactions. Providing desk-side assistance to US-based employees with hardware, software, and connectivity issues is a core function. The analyst will also support remote users across different regions, troubleshooting and resolving technical incidents efficiently. Managing user accounts, group memberships, and access permissions within Microsoft Entra ID (Azure AD) forms a key part of daily tasks, along with performing basic Exchange Online administration, including mailbox permissions and distribution list updates. The role involves fulfilling standard IT service requests, such as software access, equipment provisioning, and mailbox management. Supporting Microsoft 365 applications for end users, including account setup, troubleshooting, and user onboarding or offboarding, is essential. The analyst will reset passwords, manage multi-factor authentication (MFA), and assist with account lockouts. Device setup, software installation, and basic imaging are part of the responsibilities. Escalating complex infrastructure, network, or application issues to senior IT staff or external vendors is necessary when required. Maintaining comprehensive documentation of common issues, resolutions, and user guides in the knowledge base is vital for ongoing support. Additionally, troubleshooting printer, peripheral, and conference room technology issues, along with maintaining a professional and customer-service-oriented approach, will be expected from the successful candidate.BenefitsVaco LLC offers competitive compensation packages aligned with industry standards, along with comprehensive benefits designed to support employee well-being. These include health insurance options, dental and vision coverage, retirement plans, and paid time off. The company fosters a collaborative work environment that encourages professional development and career growth. Opportunities for training, certification, and skill enhancement are available to support your evolving career in IT. Employees also benefit from a flexible work environment that values work-life balance, along with a supportive team culture. Vaco LLC recognizes and rewards dedication and excellence, offering performance-based incentives and recognition programs to motivate and retain top talent.Equal OpportunityVaco LLC is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. The company does not discriminate against any employee or applicant based on race, color, sex, religion, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender identity, sexual orientation, marital status, political affiliation, or any other protected characteristic under federal, state, or local law. Vaco LLC ensures reasonable accommodations are provided for individuals with disabilities to participate fully in the application and employment process. The organization values diversity and is dedicated to creating a work environment where all employees can thrive and contribute to the company's success.