Tier 2 IT Systems Administrator

GovSG is searching for our next great tier 2 IT System Administrator with a Secret clearance to add to the onsite support team in Norfolk, Virginia (St. Juliens Creek Annex/Portsmouth). This full-time position supports NAVWAR’s Naval Information Warfare Center (NIWC) Atlantic Research, Development, Test & Evaluation (RDT&E) network as a Tier 2 system administrator providing advanced desktop and systems support for both network-connected and standalone laboratory environments in various locations.This position supports Windows domain administration, virtual machine deployments, endpoint infrastructure, STIG implementation, and continuous monitoring activities within secure DoD lab environments. The Tier 2 system administrator serves as an escalation point beyond Tier 1 and works closely with engineers and cybersecurity personnel to ensure operational reliability and compliance.This position is on-site in Norfolk St. Js Portsmouth, VA.Responsibilities:This position is responsible for systems infrastructure including engineering, implementation and integration, and technical services and support. Designs, implements, installs, maintains, and administers infrastructures including hardware, software, and various configurations. Monitors overall performance to proactively identify potential issues and tune appropriately. Performs root cause analysis on failed components and implements corrective measures. Works with others to establish and improve processes and procedures. Performs other duties as assigned.Systems & Desktop AdministrationAssists in the management of Windows domain environmentsSupports desktop operations and troubleshooting in RDT&E lab environmentsPerforms virtual machine builds and deployments in support of system integrationInstalls, configures, and maintains external workstation hardware and authorized softwarePerforms server/workstation installations and technology refreshesTroubleshoots, diagnoses and resolves hardware and software issuesPerforms scheduled system upgradesInfrastructure & Endpoint Support Maintains IT infrastructure end-point devices including:Workstations and laptopsPrintersDesk and mobile phonesAudio/visual equipmentMaintains end-point data backups and ensures data integrityParticipates in the patch management processSupports configuration management & change management activities and documentationCybersecurity & Compliance SupportSupports tracking and implementation of DISA Security Technical Implementation Guidelines (STIGs)Assists in RMF artifact development and continuous monitoring activitiesEnsures systems align with DoD cybersecurity standardsCollaboration & Documentation Works with a team supporting network-connected and standalone RDT&E laboratoriesCreates and maintains technical documentationLeads and assists with projects as neededUtilize multiple support tools and systems, including:MS TeamsServiceNowActive DirectoryMicrosoft Configuration Manager Required Qualifications:Active DoD Secret Clearance required Typical education: Bachelor’s degree in a business or technical field Have 10 or more years professional experience in computer systems analysis Experience supporting Windows domain environments Experience with virtual machine builds and deployments Experience with system patching and configuration management Familiarity with DISA STIG implementation and DoD cybersecurity practices Excellent troubleshooting and solution development skills Professional customer service attitude Ability to work independently and as part of a team Position Desired:Windows 11 (Udemy or equivalent) Red Hat Linux System Administration (Udemy or equivalent) Mac OS Jamf (Udemy or equivalent) DCWF Windows System Administrator – Cyber Exchange/JKO (DISA-US1379) Microsoft Certified IT Professional is a plus Why You’ll Want to Work at GovSG:Competitive pay and benefits, including PTO and company matched 401kDevelopment opportunities through comprehensive training suiteAbility to make an impact supporting the warfighter Opportunities to engage with the community through volunteeringThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.GovSG is an Equal Opportunity Employer, including Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, pregnancy, sex, sexual orientation, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know your Rights: If you would like more information, please visit www.eeoc.gov/poster.GovSG participates in E-Verify.