Field Service Coordinator

Field Service Coordinator The Field Service Coordinator is responsible for coordinating schedules, tracking project and resource readiness, and supporting the execution of customer projects and operations across the Safe and Smart Workplace team. This role focuses on the administrative, logistical, and coordination activities that ensure work is properly set up, organized, and supported before, during, and after execution. The Field Service Coordinator works closely with engineers, account teams, and service delivery managers to align schedules, confirm prerequisites, maintain accurate information in internal systems, and help resolve issues that could impact timelines or execution. Essential duties and responsibilities include providing support for project scheduling with customers, engineers, field technicians and internal teams to support planned work, confirm installation dates and timelines; scheduling engagements with the customer, assigning resources, and updating scheduling and project software; managing and maintaining Outlook calendars, adjusting schedules as needed based on resource availability, readiness, equipment delivery, or customer constraints. Work with Engineers and Management to ensure PTO, training, and other engagements impacting availability are blocked off; tracking upcoming work and confirming customer prerequisites such as access requirements, credentials, cabling, equipment availability, and badging are prepared or completed prior to project execution; maintaining accurate records and activity tracking in systems such as SiteOwl, MyHive, ConnectWise, and Microsoft Field Service; for projects without an assigned Project Manager, verifying scheduled engagements are completed and/or schedule follow-up visits to complete the scope of work; acting as a liaison between project management, engineering, sales and customers to keep projects moving forward; scheduling and supporting recurring and ad hoc meetings, including project kickoff calls, check-in meetings, and weekly internal project meetings; providing weekly project status updates to customers; maintaining a running list of tasks that can be completed when engineers have last-minute availability; providing administrative support related to Statements of Work, including creating or maintaining templates and updates. Provide project information as needed to the Service Delivery Manager; pulling reports for leadership using PowerBI; tracking and documenting administrative tasks throughout the project lifecycle; receiving fleet vehicle receipts, reviewing for completeness and coding expenses appropriately for accounting and reimbursement; maintaining and restocking the warehouse breakroom and office supplies; coordinating logistics related to fleet vehicles, site access, equipment, and inventory; maintaining stockroom equipment list; tracking unmanaged inventory and supporting equipment returns; providing backup support for warehouse and office activities as needed; taking ownership of miscellaneous coordination or administrative tasks requiring follow-through. Required skills and abilities include a high school diploma or equivalent required, 2+ years of experience in coordination, scheduling, administrative support, or a related role, excellent organization, time management and independent work skills, ability to plan and prioritize workload according to applicable deadlines, excellent analytical and problem-solving abilities, ability to work under pressure and meet tight deadlines, excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders across the organization, ability to be flexible and adapt processes and business practices, work in a fast-paced, dynamic environment with constantly changing priorities, highly motivated self-starter with a proactive attitude, brings forth ideas and contributes to a culture of teamwork and innovation. Preferred skills and abilities include experience with business automation systems and project management tools, experience with Smartsheets, advanced project scheduling skills and with proven ability to schedule a high volume of projects concurrently, IT or Construction industry experience. Physical requirements include ability to lift up to 25 lbs regularly and up to 50 lbs occasionally, ability to work in an office and warehouse environment.