Data Operations Engineer

GROW YOUR CAREER WITH USAt Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!APPLY ONLINEIf you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.Position ResponsibilitiesMonitoring & ObservabilityConfigure and maintain observability tools (Prometheus, Grafana, Monte Carlo) to track data workflow health, SLIs, and SLAs.Develop dashboards and automated alerts for data-pipeline anomalies, performance degradations, and infrastructure issues.Data Quality & ValidationImplement automated data-validation tests, schema-drift detection, and anomaly detection within production pipelines.Collaborate with Data Quality and Metadata teams to integrate quality checks into orchestration frameworks.Incident Response & SupportParticipate in on-call rotations to diagnose, resolve, and document data operations incidents.Conduct root-cause analyses and implement preventive measures to reduce recurrent failures.Security, Compliance & GovernanceEnforce data-access policies, encryption standards, and governance controls to meet SOX and PCI requirements.Provide audit support by documenting data lineage, access logs, and compliance reports.Collaboration & DocumentationPartner with Data Engineering, DevOps, Data Science, and business stakeholders to prioritize operational needs.Maintain clear runbooks, operational playbooks, and incident post-mortems.Continuous Improvement & InnovationIdentify opportunities to automate manual processes and incorporate Lean/DataOps practices.Stay current on emerging monitoring, quality, and incident-management tools to enhance operational maturiPerform other job-related functions as assignedQualificationsDEGREE TYPE:Bachelor's DegreeField(s) Of StudyBachelor’s degree Computer Science, Industrial Engineering, or a related field; or an equivalent combination of education and experience.Experience 3-5 years’ experience in developing, validating, and implementing data warehouses, data systems, or cloud-based solutions (IaaS, PaaS). Experience supporting business initiatives through optimized data pipelines and quality processes. Proficiency with technologies and tools such as Python, PowerShell, Bash (or Spark), SQL, git, Terraform, Puppet, Docker/K8s, and Agile methods & tools like JIRA. Experience with message brokers such as Event Hubs or Kafka (Confluent). Hands-on with observability tools (Prometheus, Grafana, Monte Carlo, or similar tools) and data-quality frameworks. Experience in on-call support, root-cause analysis, and operational runbook development.Competencies & SkillsStrong interpersonal, presentation, and communication skills.Strong analytical and problem-solving abilities with experience managing multiple priorities in a fast-paced environment.Proven success in driving cross-functional collaboration and delivering operational excellence.Solid understanding of agile methodologies, QA practices, and user experience, with a focus on digital and technical acumen.Familiarity with advanced analytics concepts—including AI, ML, and Data Science—and the ability to design data processes that support these initiatives alongside traditional enterprise needs.Proficiency with collaboration tools (e.g., JIRA, Confluence, LucidChart) and SQL query tools.Experience with configuring and managing databases (e.g., Microsoft SQL Server, Oracle, MySQL, HANA, Snowflake, Databricks, etc).Knowledge of both traditional on-premises and cloud-based infrastructures (preferably AWS), including Windows and Linux-based environments.Working knowledge of various open-source technologies and cloud services.Excellent communication skills, with the ability to collaborate across technical and business teams.About NclhNorwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.Learn More About Our CompanyAt a GlanceBrand OverviewNorwegian Cruise LineOceania CruisesRegent Seven Seas CruisesNew ReleasesEQUAL OPPORTUNITY EMPLOYERIt is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.