A/V System Engineer

Job Title: A/V System Engineer Location: Washington, DC Type: Direct Hire Work Model: Onsite – onsite Security Clearance: Public truest or Higher  ResponsibilitiesProvide advanced technical support for the integration, configuration, and sustainment of enterprise A/V and conferencing systems across CLIENT facilitiesSupport maintenance and operation of conference room technology, digital signage systems, and executive briefing environmentsAssist in the integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint managementSupport planning and execution of A/V infrastructure upgrades, refreshes, and new installations under the direction of the A/V Lead Systems IntegratorMaintain A/V system documentation, diagrams, and configuration records in the Government ITSM platform and knowledge baseServe as a qualified backup to the A/V Lead Systems Integrator during leave, training, or other absences to ensure 100% coverage continuityProvide direct, hands-on technical support for executive-level meetings, briefings, and high-priority eventsCoordinate with the A/V Lead Systems Integrator and CLIENT event coordinators to prepare A/V systems in advance of scheduled engagementsExecute pre-event testing and validation procedures to minimize the risk of service interruptionsMaintain on-call availability outside core business hours to support executive engagements and priority events as neededProvide responsive on-site and remote support during active executive events and high-visibility meetingsDiagnose and resolve A/V system incidents and integration issues independently for moderately complex problemsEscalate complex or cross-domain A/V incidents to the A/V Lead Systems Integrator as appropriateCoordinate with network, Microsoft infrastructure, and NOC teams to resolve A/V incidents requiring cross-functional supportManage A/V incident records on the Government ITSM platform, ensuring accurate and complete documentationFollow and contribute to A/V troubleshooting runbooks, escalation procedures, and knowledge base articlesSupport integration, configuration, and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilitiesCoordinate with the Microsoft Infrastructure team to support proper configuration and management of Teams-based A/V endpointsAssist in troubleshooting and resolving Microsoft Teams-related A/V issuesStay current on Microsoft Teams Rooms updates, features, and best practicesRequirementsMinimum 3–5 years of hands-on enterprise A/V systems integration and operations experienceDemonstrated experience supporting enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systemsExperience providing A/V support for executive-level engagements and meetings in a professional environmentExperience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platformsExperience in a Federal or private-sector enterprise environment of comparable scale and complexitySolid proficiency in: enterprise A/V system integration and operations; conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech); digital signage systems and management platforms; Microsoft Teams Rooms configuration and support; A/V over IP technologies and transport protocols; display technologies (LED, LCD, projection systems); audio systems (DSP configuration, microphone arrays, speaker systems)Working knowledge of: enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast); Microsoft 365 and Teams administration related to A/V endpoints; ITSM platforms (e.g., ServiceNow); IT security principles applicable to A/V systems; ITIL 4 change and incident management practicesRequired Certifications: Certified Technology Specialist (CTS) – AVIXA (must be current and unexpired throughout performance); CTS-I (preferred)Additional preferred certifications: Crestron Certified Programmer or equivalent manufacturer certification; Microsoft Teams Rooms certification or equivalent; Extron Control Professional certification; CompTIA Security+ or equivalentSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M1 Ref: #851-Rockville-S1