Technical Setup Specialist

About Our ClientThe organization operates in the automotive care technology industry, addressing the challenge of unresolved vehicle recalls that affect millions of vehicles on the road. It provides a B2B SaaS platform that simplifies and automates recall notifications and repair scheduling, helping manufacturers, dealerships, and consumers streamline the repair process.The company’s technology helps dealerships increase repair revenue, enables manufacturers to improve recall response rates and reduce regulatory risk, and makes it easier for consumers to schedule necessary repairs.About the OpportunityThe Technical Setup Specialist plays a key role in ensuring new customers successfully implement and launch the platform. This position manages the technical onboarding process, coordinates integrations and configurations, and works with internal teams and external vendors to ensure each customer setup is completed accurately and on schedule.The role directly impacts customer satisfaction and operational readiness by ensuring systems are properly configured, tested, and transitioned to Customer Success.Responsibilities• Serve as the primary point of contact for customers throughout the implementation process• Lead customer kickoff calls and manage follow-up activities• Coordinate dealership management system and scheduling tool integrations• Configure software and troubleshoot integration, scheduling, and setup issues• Process historical customer and operational data using backend tools• Schedule test appointments and complete pre-launch validation checks• Launch customer locations and enable platform outreach• Monitor implementation timelines and communicate project status, deliverables, and potential issues• Coordinate with internal teams, customers, and third-party vendors to resolve technical requirements• Document implementation procedures and maintain accurate knowledge base resources• Prepare detailed implementation summaries and ensure a smooth handoff to Customer Success• Identify recurring setup issues and recommend improvements to onboarding processesRequirements• Minimum of 2 years of experience in technical onboarding, implementation, project management, IT support, or a related field, preferably within SaaS or automotive technology• Strong understanding of software configuration, APIs, integrations, and technical workflows• Familiarity with dealership management systems or automotive CRM platforms preferred• Excellent written and verbal communication skills• Strong organizational and project management abilities with the capacity to manage multiple implementations simultaneously• Comfortable working in a fast-paced, customer-facing environment• Strong troubleshooting and problem-solving skills• Experience with Salesforce or HubSpot is a plusPay Range and Compensation Package• Competitive base salary of $65,000 to $70,000 annually• 401(k) retirement plan• Equity opportunities• Paid time off, including vacation, sick leave, and holidaysBenefits & Perks• Medical insurance• Dental insurance• Vision insurance• 401(k) retirement plan• Equity opportunities• Career growth and ongoing training• Supportive and collaborative team cultureEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.