0185 Assistant General Manager

Job DescriptionThe Assistant General Manager manages the day-to-day operation of the store as a Manager On Duty in conjunction with the management team to maximize sales and customer service. They assist the General Manager with overseeing the execution of all aspects of store operations by providing effective leadership, achieving maximum sales and profits, controlling budgetary expenses, and managing the store team through training, development, and accountability.Roles and ResponsibilitiesMaximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.Operates the store as the Manager On Duty in conjunction with the management team.Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.Maintains category merchandising and cleanliness and ensures operational efficiency.Assists General Manager with interviewing, hiring, and onboarding new talent.Trains and develops Associates and Leads.Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.Consults with the General Manager on associate performance.Drops off bank deposit and pick up change order as needed.Picks up café grocery supplies (milk, baked goods, etc.) as needed.Creates schedules and daily agendas to match store business needs.Performs other duties as assigned.Scheduling RequirementsAll managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the store.All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.All managers are Full Time and may work up to 45 hours per week.Core CompetenciesInterpersonal SkillsTeam Management and DevelopmentAction OrientationStrong verbal and written communication skillsQualifications and Education Requirements21 years of age or olderHigh school diploma or equivalent, some college preferredPrevious experience in a supervisor roleStrong customer service skillsDemonstrated ability to act in a mature and conscientious mannerAbility to supervise a large number of associatesStrong decision-making, communication, and merchandising skillsSuccessful completion of all required background screeningsPreferred Skills* Computer and cash register skillsPhysical and Environmental RequirementsMust be able to stand and walk for extended periods of timeMust be able to use hands/arms to operate a keyboard and telephone for repetitive motion activitiesMust be able to lift or team lift objects up to 50 lbs., with or without assistanceMust be able to communicate using speech, sight, and sound with or without an assistive deviceMust be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job