Support Engineer

Description:Overall Purpose: Responsible for leading and resolving data network issues (LAN, WAN, Firewall, DNS/DHCP. Roles & Responsibilities: 1) providing data network operational support, design, engineering, and planning for data network and communications projects involving TCP/IP and related protocol connectivity for networks supporting AT&T customers. 2) Responsible for the management of the interoperability between Cisco and Juniper Layer 3 Platform, through the use of alarm and ticket systems, individual designed customized scripts, customer notification, and business partner escalations. 3) Troubleshoot complex cross tower issues which may or may not have data network root causes. 4) providing real time in-depth analysis and real time trouble resolution of incidents associated with the CISCO, Juniper, and associated Operations Support Systems, and Data Communications Network Technology platforms. 5) Onsite technical escalation point for the remote AT&T LAN, WAN, Firewall, and DNS/DHCP teams. 6) Manage fault and change ticket queue to ensure proper follow up is performed within required time intervals.Qualification Rating Must Have EngineeringAruba Wireless Access Points2 (2 - Limited Experience) of 5 (5 - Expert)and 2 yearsAruba Wireless Controllers2 (2 - Limited Experience) of 5 (5 - Expert)and 2 yearsCisco Call Manager - CM2 (2 - Limited Experience) of 5 (5 - Expert)and 2 yearsCisco CUIS2 (2 - Limited Experience) of 5 (5 - Expert)and 2 yearsCisco CUPS2 (2 - Limited Experience) of 5 (5 - Expert)and 2 yearsCisco knowledge5 (5 - Expert) of 5 (5 - Expert)and 2 yearsCisco UCS2 (2 - Limited Experience) of 5 (5 - Expert)and 2 yearsCisco Unity2 (2 - Limited Experience) of 5 (5 - Expert)and 2 yearsCisco Voice Gateway2 (2 - Limited Experience) of 5 (5 - Expert)and 2 yearsDNS and or DHCP acceleration and load balancing technologies3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 yearsEthernet5 (5 - Expert) of 5 (5 - Expert)and 3 yearsFirewall acceleration and load balancing technologies3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 yearsIOS Voice Gateways and Gatekeepers3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 yearsJuniper and Cisco routers and switches4 (4 - Very Strong) of 5 (5 - Expert)and 2 yearsJuniper firewalls3 (3 - Moderately Strong) of 5 (5 - Expert)and 2 yearsLAN and WAN5 (5 - Expert) of 5 (5 - Expert)and 3 yearsLinux Operating System0 (0 - No Familiarity) of 5 (5 - Expert)and 3 yearsMPLS IP routing protocols and technologies5 (5 - Expert) of 5 (5 - Expert)and 3 yearsNortel router commands and troubleshooting2 (2 - Limited Experience) of 5 (5 - Expert)and 2 yearsPerl scripting3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 yearsShell scripting3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 yearsSpirent testing equipment3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 yearsWindows operating system3 (3 - Moderately Strong) of 5 (5 - Expert)and 3 yearsWriting functional requirements analysis5 (5 - Expert) of 5 (5 - Expert)and 5 yearsWriting interface agreements5 (5 - Expert) of 5 (5 - Expert)and 5 yearsNice to Have EngineeringBachelor Degree or equivalent experienceYesCCIE CertificationYesCCNA CertificationYesCCNP CertificationYes Additional Site (1)USA | CA | EL SEGUNDO (90245 | EL SEGUNDO)Additional Site (2)USA | WA | BOTHELL (98011 | BOTHELL)Project NameSupport Engineer required for PME investigation and root cause analysisTop 5 Skills / Additional Job Posting Description Details *Please see attached for additional job details• Overall Experience: 7+ years in IT related experience in that 5+ years of experience in Problem management background in telecom, Cloud and ecommerce.• Development & Scripting knowledge in EFK/ELK/Splunk, Quantum Metric (QM)/Dynatrace/CatchPoint: 3 - Intermediate (practical application)• Java/Unix/SQL: 3 - Intermediate (practical application)• Proven ability to communicate via email, phone, chat room etc.: 2 - Novice (limited experience)• Excellent written and verbal English communication skills to work in a Global teamIs candidate required to be a U.S. Citizen or U.S. National?NoIs this posting for a Pre-Identified Candidate?NoNPW Merger Information(No Value)NPW Merger Company