Sr Office Assistant

University of Michigan Health - - Responsibilities: Performs patient scheduling including insurance verification, pre-certification and preparing documents for necessary signatures and authorizations for billing and release of medical information; Ensures follow-up on retro-authorizations and maintains work queues within Epic; Provides excellent customer service to patients and referring physician offices in person and on the phone; Follows scheduling guidelines so that patient flow daily is as smooth as possible; Able to perform all office operations including preparing charts/bands, typing and clerical duties and obtaining/transferring patient information data