Technology Coordinator

DescriptionTechnology CoordinatorLocation: Charlotte, NC At Hi-Way Paving, we are general contractors in the construction field that specialize in significant amounts of concrete paving, storm drainage, and excavation on highways and airfields.We are seeking a highly responsive, service-oriented Technology Coordinator to support our field and office teams across a growing heavy civil construction operation. This role is primarily focused on Tier 1 / Tier 1.5 internal IT support — helping employees quickly resolve issues, stay connected, and keep operations moving.Success in this role is less about being the deepest technical expert in the room and more about being attentive, responsive, persistent, organized, and trusted by the people you support.You will work closely with our Technology Manager, handling day-to-day support needs while gaining exposure to more advanced systems, infrastructure, security, and operational technology functions over time. This position is intended to grow as the technology function evolves within the organization.We are especially interested in candidates with prior MSP (Managed Service Provider) experience, particularly those who enjoy hands-on support work and building strong relationships with end users rather than working in purely ticket-based environments.Candidates should be located in or near the Charlotte, NC area. This is not a fully remote role — regular in-office presence (2–3 days per week minimum) and occasional field engagement are expected. Some after-hours responsiveness may be required due to construction schedules and night work, though most issues can typically be addressed during normal business hours.If you’re the kind of person who notices the missed message, follows up before someone has to ask twice, and takes pride in being dependable, we’d love to talk.What You'll DoUser Support & Responsiveness (50%)Monitor and respond to support requests across multiple channels, including Slack, Microsoft Teams, email, phone, and textProvide fast, professional, and effective Tier 1 / Tier 1.5 support for office and field employeesTroubleshot issues related to:Windows laptops and desktops iPhones and iPads Microsoft 365 applications Printers, scanners, and shared devices Connectivity and access issuesPrioritize concurrent requests while maintaining strong communication and follow-throughSupport employees who may have limited technical backgrounds but rely heavily on technology to coordinate and execute work in the fieldTechnology Operations & Administration (35%)Assist with device setup, deployment, onboarding, and offboardingSupport and maintain endpoint management platforms, including:NinjaOne (RMM/PSA & MDM)Jamf migration effortsMaintain accurate ticketing and documentation practices within NinjaOneAssist with Microsoft 365 administration, Entra ID/Azure AD user management, SharePoint, and OneDrive supportCoordinate with vendors and escalation partners when neededSupport conference room technology, mobile devices, peripherals, and jobsite technology needsField & Operational Support (15%)Travel periodically to project sites and offices to support field technology operationsBuild strong working relationships with field personnel and operations teamsSupport basic cybersecurity and device compliance initiativesHelp improve consistency, responsiveness, and operational discipline across the company’s technology environmentRequirementsWhat We Look For:2–5+ years of experience in IT support, help desk, MSP support, or technology coordination roles are required.Strong written and verbal communication skillsAbility to manage multiple incoming requests with urgency and professionalismHigh responsiveness and follow-through — people know they can count on youStrong troubleshooting instincts and willingness to dig deeper than surface-level fixesExperience with:Microsoft 365Windows environmentsiOS/iPadOS devicesRMM/PSA platformsExperience with NinjaOne, Jamf, SharePoint, OneDrive, Slack administration, or MDM platforms is a plusConstruction industry experience or experience supporting field-based operations is strongly preferredExposure to cybersecurity frameworks or compliance environments (such as CMMC) is a plusA valid driver’s license is required. Must be at least 18 years old to meet employment requirementsBenefitsCompetitive compensation and benefits package.Career growth and development in the growing and essential construction industry.A commitment to excellence and professionalism through building and supporting high-performing teams.An open, inclusive, and innovative family-owned business environment focused on training and safety for all employees.About Hi-Way PavingHi-Way Paving, Inc. is a general contractor in the heavy/civil construction space focusing on projects involving significant amounts of concrete paving on airfields.We operate in several southeastern and midwestern states with current job sites in Tennessee, North Carolina, and South Carolina, as well as corporate/back-office operations in Ohio (our headquarters) and remote locations. We perform most of our work and services as a prime contractor but occasionally serve as a subcontractor on principal contracts with federal, state, and other governmental agencies as well as private owners.At Hi-Way, we are doers, innovators, and leaders in concrete paving and construction technology. We’re proud of our people, our work, and our quality. As a team member, you’ll have the opportunity to build your career in the growing and essential construction industry and work on a team consistently recognized as one of the best in the industry.