Call Center & Customer Support Opportunites

OverviewGreat brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next. Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve.Come change the game with us. Apply today!We Are Looking To Hire For Multiple RolesCustomer Care Specialists Payment SpecialistPackage Investigations SpecialistThis position is on-site at our contact center in Wausau, WI.Next training start date: Monday, July 6thTraining: You will attend 3 weeks of Customer Care Training.Scheduling: Monday through Friday. Hours can vary based on role and can be flexible.Pay rate: $16 / hourWhat our employees say they love most about working here:Their coworkers!Flexibility & work/life balanceThe atmosphere: welcoming & sense of belongingRecognition and appreciation from leadershipProblem-solving and helping customersLearning about the businessLaid back environmentWeekends offResponsibilitiesProviding superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability, etc.Empathizing with and prioritizing customer needsEfficiently entering customer information and conversation notes into the order management systemProviding customer service to our Foot Locker Retail Store Associates as they place orders for their customersQualificationsProficient computer navigation skills including ability to multi-task Positive attitudeAbility to be polite and professional while speaking with customers Previous customer service experience is helpful but not required Benefits30-50% employee discountCasual dress code - Wear your sneakers to work!Opportunities for advancementLearning and development opportunitiesEducation reimbursement programEmployee Resource GroupsRecognition and appreciation programs