Head of Business Operations and Project Management

The Ops Project Manager III will facilitate and lead strategic initiatives for a defined customer (internal or external) or user. Provide management and guidance to multi-functional project teams. Manage and enhance customer relationships. Provide full accountability for project schedules, project management and performance requirements for enterprise level projects.Responsible for ensuring all of the project requirements and/or objectives are correctly gathered, understood and properly translated for execution· Build team(s) to address the project goals and objectives· Collaborate with customer (internal or external) from requirements gathering through product acceptance/ approval· Align the project team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the project· Review project schedules with functional project managers and project coordinators allocated to projects· Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives· Communicate project objectives in terms of overall strategic business objectives· Serve as interface with customers, vendors, stakeholders and project sponsor(s)· Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI's) or metrics· Responsible for recognizing project's Key Performance Indicators (KPI) and manage the work within scope, quality, time and cost constraints· Drive project to completion in accordance with the project schedule· Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks· Management of Resource capacity and time tracking allocated to the project· Participates in the financial management and analysis of costs for projects, including Capital Expenditures Requests (CER's) travel, training, resources allocation and other project related costs· Accountable for overall project success - including cost, schedule, quality, and scope management· Report project status, issues and implemented solutions as well as evaluations and assessments of the results· Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required)· Drive continuous improvement through trend reporting analysis and metrics management· Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority· Comply and follow all procedures within the company security policy· Demonstrated Leadership and Management capabilities· Project Management Professional (PMP) or equivalent certification desirable· Knowledge of organization's operating policies and procedures required· Engineering, Test, Quality, Planning, Materials, etc· Prior experience in customer interface· Strong operational and financial knowledge required· Consultative skills (ability to understand true customer needs)· Should have the following personal characteristics: strong leader, professional, hard-charging, detail-oriented, reliable, calm under fire, creative, with a can-do attitude· Automotive/ Medical background experience as required· Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills requiredBachelor's degree required (Supply Chain Management or Engineering)· PMP certified professional is desirable· Minimum 2 years work-related experience required in a supervisory/management role and· Minimum 2 years project management experience or related discipline· Or an equivalent combination of education, training and/or experience