Customer Service Rep

Job Description Savoy House Customer ServiceCore ResponsibilitiesOrder Processing: Accurately enter and process purchase orders (POs) by reviewing emailed documents, and ensuring accuracy in SKU, pricing, and shipping details. (NetSuite) knowledge a plusCustomer Support & Account Management: Act as a primary contact for multiple accounts, resolving inquiries via phone and email regarding stock availability, pricing, and order status.Technical Support & Product Knowledge: Maintain a strong understanding of Savoy House product lines to confidently guide customers on basic technical questions, installation inquiries, and product specifications.Order Resolution & Claims: Manage damaged item claims, shortages, and replacement parts requests, collaborating with warehouse teams to ensure timely resolution.Environment: Work well in a team environment.Company Description Family owned and operated for more than 60 years Company Description Family owned and operated for more than 60 years