Azure Ops Manager , Remote

Position: Azure Ops Manager Location: Remote Role Please note that AZ-104 & AI-102 certification is mandatory. I understand that this is relatively new certification and would be challenging for you to find any resource with AZ-104 and AI-102 certification. JD: • Understanding of Azure (should be able to answer fundamental questions in Azure and have concepts clear). Needless to say, I have come across many who have claimed to have completed the certification without even knowing the basics or coming up with excuses like its been a while since I worked on Azure, some don't even know what was the certification all about. • Should have managed a team in the past (Support Teams preferred over development projects) • Resource and Stakeholder management. RESPONSIBILITIES SUMMARY: Manage teams of Individual contributors to achieve annual performance commitments at the program operational levelEnsure that the teams maintain the appropriate level of technical depth for current and future Microsoft products and support plansMake key decisions about attracting, hiring, developing, and retaining talented SEsManage the budget in areas of morale spend telecom, freight & supplies, and training at the team level.Should be able to connect the business strategy with team/technology performance results.On occasion, the focus of this role requires the handling of escalated customer issues which include direct customer communications / interaction. The overriding focus of this includes providing quality CPE in a cost-efficient manner. Job Details: Operations Management - 50%Ensure the Operations ecosystem can achieve strategic business objectives and meet offerings commitments to include staffing, process, systems, and tools.Implements metrics to drive continuous improvementsMaintain the business relationship and partnerships with key operational and offerings SMEsUnderstand existing tools, processes and cycles of tool deployment and ensure that the day-to-day operations of SEs is prepared, reporting is available, and processes are complete and have been properly communicated.Conducting periodic internal auditing to ensure that the highest level of operational standards is held, and to establish run processes where neededCommunicate Operational run health to the business stakeholders via meetings and reporting People Management - 40%Build high performance teams that consistently align with core delivery prioritiesCoach and develop direct reports, conduct regular connect meetings and hold annual performance reviews with direct reports. Lead the transformation acting as a change agent and being a role modelAttract, retain, and develop the right individualsEstablish a diverse & inclusive team culture Self-Development/ helping others succeed - 10%Acts as a role model and encourages continuous personnel and organizational improvement.Hold regular 1:1 meeting with directs to help chart development plans to improve performanceMentorship to other peer Operations Managers and Team leads. Share good experience and knowledge that is relevant to others QUALIFICATIONS SOFT SKILLS Ability to lead global and diverse virtual teams to deliver results.Strong People Management ability supporting Microsoft values.Ability to encourage teamwork and collaboration through effectively managing change.Problem solving and escalation management.Proven executive communication and presentation skills.An ability to articulate IT operations and support business process management.Ability to lead global and diverse virtual teams to deliver results.Ability to influence at an executive level and navigate within an environment that requires the buy-in of multiple stakeholders across the organization. TECHNICAL SKILLS (Preferred/Optional) Articulates technology, solutions, and services in a compelling way to all audiences. Expertly tailors messaging to specific audiences.Leads the adoption of Microsoft technologies to influence the industry-wide direction of specific technologies and services.Understanding of cloud vs. on premise computing. Solid understanding of fundamentals of cloud computing.Technical understanding of the Azure Platform and architecture EXPERIENCE (Preferred) 8+ years of related experience EDUCATION/CERTIFICATION B.SC, BE, B. Tech in CS or ITMBA preferred.Microsoft Azure (AZ-104 or later)PMP, Project Management certified preferred