Amway Grand Plaza Valet Runner & Bellperson

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown - and start your unstoppable career here. This is a part time 1st and 2nd shift position, with availability for 3-5 days a week, primarily Monday-Friday. This position is eligible for discounted downtown parking, DailyPay, free employee meals, hotel and restaurant discounts and more.SUMMARYGreet and assist all guests who enter the valet motor lobby and/or main lobby. Ensure guest's satisfaction by caring for guests' luggage/items and parking guest's vehicles. As a guest service ambassador you will unload, deliver, or load luggage upon guest arrival and departure while maintaining a positive and professional attitude, at all times. ESSENTIAL FUNCTIONS• Assist guests with any needs; specifically valet and bellman needs. • Drive and park guest's vehicles safely and in a timely manner. • Perform any bell service needs that guests may request. • Provide a safe working environment. • Understand, follow and maintain AHC guest service standards. • Inspect airlock and motor lobby to ensure area is always neat and clean. • Monitor any valet parking department equipment (bell carts, bell stand etc.) and inform a manager or supervisor of any needed repairs. • Attend departmental meetings. • Follow AHC handbook policies and standard operating procedures. • Actively working, always looking for ways to assists guests and going above and beyond to provide guest service. • Ensuring the quality and level of service that the General Manager, Parking Manager, Manager on Duty and Guests expect is excellent and follows our company standards and policies. • Reads or listens to Daily Beat. • Reads and understands all memos that pertain to their department • Uses other AHC hotels and staff as resources. • Must be or become TIPS certified. • Complete all daily responsibilities/cleaning task list. • General knowledge of PMS • Advanced knowledge of Grand Rapids/greater Grand Rapids area • Ability to lift large parcels • Ability to build guest relationships DAILY RESPONSABILITIES• Actively monitor motor lobby for guest's arrival. • Readily retrieve guest's vehicles from the parking ramp. • Ensure guest's satisfaction upon arrival and departure. • Maintain airlock and motor lobby cleanliness and overall deep cleaning. • Follow our hotel green policies. • Ensure trash/recyclables are taken out. • Ensure the bell carts are vacuumed. • Follow AHC guest service standards. • Actively work with fellow valet staff, while following all departmental rules. • Any other additional responsibilities that may be asked by General Manager, Parking Manager, Manager on Duty or Supervisor. • Setting up guest amenities • Conducting shoe shines • Working with integrity • Handling confidential guest information QUALIFICATIONS• Must be able to run, walk, and stand for upwards of 8 hours. • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. CERTIFICATES, LICENSES, REGISTRATIONS• Vehicle operator's license • Tips certification is preferred EDUCATION and/or EXPERIENCE• High school diploma or equivalent preferred • related experience is preferred.