Level 1 IT Support

SummaryAs a Level One IT Technician at ASPC, you will be the first point of contact for resolving basic technical issues and supporting our employees with their IT needs. You will assist in maintaining computer systems, troubleshooting issues, and escalating more complex problems to higher-level IT staff. Your role is crucial in ensuring the smooth operation of technology within the organization.It Support ResponsibilitiesProvide first-level support for troubleshooting hardware, software, and network issues.Assist in the setup, configuration, and installation of workstations, printers, and other office equipment.Respond to and resolve user requests through phone, email, or in-person assistance, ensuring prompt and courteous service.Perform basic system maintenance tasks, including updates and virus scans.Document and track issues using a ticketing system, escalating complex issues to higher-level technicians or engineers when necessary.Assist in maintaining inventory of IT equipment and supplies.Help with setting up user accounts, passwords, and access rights as needed.Perform routine tasks such as installing updates, running diagnostics, and troubleshooting network connectivity issues.Support IT team with general administrative tasks, including documentation of processes and procedures.Follow company protocols and best practices to ensure security compliance.All other duties as assigned within reason.COMPETENCIESCustomer Service Orientation – Ability to maintain a helpful and positive attitude with users.Problem-Solving – Basic troubleshooting skills for resolving IT issues.Communication – Clear verbal and written communication skills.Time Management – Ability to prioritize tasks effectively and manage time efficiently.Team Collaboration – Work well with IT team members and other departments.Education & ExperienceEducationRequired – High school diploma or GED.ExperiencePreferred – Self-taught computer experience.Required – None.Technical Skills & AbilitiesBasic knowledge of Windows operating systems, Microsoft Office Suite, and computer hardware components.Familiarity with network concepts such as Wi-Fi, LAN, and basic IP addressing.Ability to follow step-by-step troubleshooting procedures.Basic understanding of IT ticketing systems.Good interpersonal skills and ability to explain technical issues to non-technical users.Soft SkillsCustomer FocusReliabilityPatienceAttention to DetailTeam-OrientedPHYICAL DEMANDS Prolonged periods of sitting at a desk and working on a computer.Occasional lifting of equipment up to 50 lbs.Frequent walking, standing, and reaching.WORK ENVIRONMENTAutomatic Spring Products Corporation is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Automatic Spring Products Corporation is committed to the full inclusion of all qualified individuals. In keeping with our commitment, ASPC will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Melissa Beck at 616.240.9905.